RR 745 Employment and Support Allowance: Findings from a follow-up survey with customers
by Helen Barnes, Paul Sissons and Helen Stevens
This report presents findings from a follow-up telephone survey of 1,842 people who made a claim for Employment and Support Allowance (ESA) between April and June 2009. They were initially surveyed face-to-face between December 2009 and February 2010, around six to ten months after they had made their initial claim for ESA. Participants who agreed to be contacted again were interviewed for this follow-up survey, which was conducted between July and September 2010.
This follow-up survey explores the progress over time of this group of ESA claimants. In particular, it looked at any changes in health and personal circumstances, continuing ESA claim experiences and future plans of those still in receipt of the benefit at the follow-up survey, and the activities of those no longer claiming ESA.
June 2011 71 pages 297x210mm
ISBN 978-1-84712-979-6
(1.24 MB)