Call statistics to the NHS 111 service up to and including January  2013 from the sixteen sites providing this service and able to provide data at this time. The sites are:

• County Durham & Darlington
• Lincolnshire
• Luton
• Nottingham City
• Isle of Wight
• Derbyshire
• The North West
• Croydon
• Hillingdon
• Inner North West
• London
• Hertfordshire
• Great Yarmouth & Waveney
• Oxfordshire
• Wandsworth
• Sutton & Murton
• Norfolk

The main findings for January 2013 were:  

1. In January, there were 213,059 calls to the 111 service, with 81% of these calls from people directly dialling 111. Scaled up, this would represent 13.2 million calls per year across England to the NHS 111 service.
2. In January, 92% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 4% were abandoned after waiting longer than 30 seconds..
3. Average llength of a call episode for data up to and including November was 10 minutes 10 seconds, with 77% of callers receiving a triage and 4% of answered calls called back.
4. On average 30% of call time was handled by clinical staff for all calls up to and including January.
5. For the period between April 2011 to October 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

Annex A (PDF 111kb)

Data

Minimum data set_National_Jan’13

Minimum data set_London_Jan’13

Minimum data set_M&E_Jan’13

Minimum data set_North_Jan’13

Minimum data set_South_Jan’13

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Google PDE Application

You can also access the NHS111 dastaset from the Google PDE link below, this graphically represents the call level data from all 111 sites.

http://webarchive.nationalarchives.gov.uk/20130402152657oe_/http://www.google.com/publicdata/explore?ds=lju6n4rotpmqg_

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G18 Wellington House
81-83 Waterloo Road
London
SE1 8UD

Phone: 0207 972 4422
Statistician: Thomas Kent, Danielle Jaques

Email: NHS111@dh.gsi.gov.uk

Call statistics to the NHS 111 service up to and including December 2012 from the forteen sites providing this service and able to provide data at this time. The sites are:

• County Durham & Darlington
• Lincolnshire
• Luton
• Nottingham City
• Isle of Wight
• Derbyshire
• The North West
• Croydon
• Hillingdon
• Inner North West
• London
• Hertfordshire
• Great Yarmouth & Waveney
• Oxfordshire
• Wandsworth

The main findings for December 2012 were:  

1. In December, there were 239,604 calls to the 111 service, with 81% of these calls from people directly dialling 111. Scaled up, this would represent 20.2 million calls per year across England to the NHS 111 service.
2. In December, 89% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 5% were abandoned after waiting longer than 30 seconds.
3. Average length of a call episode for data up to and including November was 9 minutes 49 seconds, with 77% of callers receiving a triage and 3% of answered calls called back.
4. On average 30% of call time was handled by clinical staff for all calls up to and including December.
5. For the period between April 2011 to October 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

Annex A (PDF 111kb)

Data

Minimum data set_National_Dec’12 (XLS 338kb)

Minimum data set_London_Dec’12 (XLS 418kb)

Minimum data set_M&E_Dec’12 (XLS 526kb)

Minimum data set_North_Dec’12 (XLS 364kb)

Minimum data set_South_Dec’12 (XLS 350kb)

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G18 Wellington House
81-83 Waterloo Road
London
SE1 8UD

Phone: 0207 972 4422
Statistician: Thomas Kent, Danielle Jaques

Email: NHS111@dh.gsi.gov.uk

Call statistics to the NHS 111 service up to and including November 2012 from the thirteen sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, the North West, Croydon, Hillingdon, Inner North West London, Hertfordshire, Great Yarmouth and Waveney and Oxfordshire.

The main findings for November 2012 were:  

1. In November, there were 159,692 calls to the 111 service, with 75% of these calls from people directly dialling 111. Scaled up, this would represent 12.5 million calls per year across England to the NHS 111 service.
2. In November, 96% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 2% were abandoned after waiting longer than 30 seconds.
3. Average length of a call episode for data up to and including November was 9 minutes 20 seconds with 77% of callers receiving a triage and 3% of answered calls called back.
4. On average 29% of call time was handled by clinical staff for all calls up to and including November.
5. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

NHS111 Summary November 2012 Annex A (PDF 143kb)

Data

Minimum data set November ’12 (XLS 903kb)

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G18 Wellington House
81-83 Waterloo Road
London
SE1 8UD

Phone: 0207 972 4422
Statistician: Thomas Kent

Email: NHS111@dh.gsi.gov.uk

Call statistics to the NHS 111 service up to and including October 2012 from the twelve sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, the North West, Croydon, Hillingdon, Inner North West London, Hertfordshire and Great Yarmouth and Waveney.

The main findings for October 2012 were:  

1. In October, there were 126,708 calls to the 111 service, with 70% of these calls from people directly dialling 111. Scaled up, this would represent 11.3 million calls per year across England to the NHS 111 service.
2. In October, 97% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 2% were abandoned after waiting longer than 30 seconds.
3. Average length of a call episode for data up to and including October was 9 minutes 10 seconds with 78% of callers receiving a triage and 3% of answered calls called back.
4. On average 29% of call time was handled by clinical staff for all calls up to and including October.
5. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

NHS111 Summary October 2012 Annex A (Pdf 131kb)

Data

Minimum data set October ’12 (xls. 791kb)

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G24 Wellington House
81-83 Waterloo Road
London
SE1 8UD

Phone: 0207 972 4422
Statistician: Thomas Kent

Email: NHS111@dh.gsi.gov.uk

Call statistics to the NHS 111 service up to and including September 2012 from the ten sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, the North West, Croydon, Hillingdon and Inner North West London.

The main findings for September 2012 were:  

1. In September, there were 92,578 calls to the 111 service, with 84% of these calls from people directly dialling 111. Scaled up, this would represent 10.5 million calls per year across England to the NHS 111 service.
2. In September, 98% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 1% were abandoned after waiting longer than 30 seconds.
3. Average length of a call episode for data up to and including September was 9 minutes 8 seconds with 78% of callers receiving a triage and 3% of answered calls called back.
4. On average 29% of call time was handled by clinical staff for all calls up to and including September.
5. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

NHS111 Summary September 2012 Annex A (Pdf 131kb)

Data

Minimum data set September ’12 (xls. 791kb)

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G24 Wellington House
81-83 Waterloo Road
London
SE1 8UD

Phone: 0207 972 4422
Statistician: Thomas Kent

Email: NHS111@dh.gsi.gov.uk

Call statistics to the NHS 111 service up to and including August 2012 from the ten sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, the North West, Croydon, Hillingdon and Inner North West London.

The main findings for August 2012 were:  

1. In August, there were 89,870 calls to the 111 service, with 88% of these calls from people directly dialling 111. Scaled up, this would represent 10.2 million calls per year across England to the NHS 111 service.
2. In August, 99% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 1% were abandoned after waiting longer than 30 seconds.
3. Average length of a call episode for data up to and including August was 9 minutes 12 seconds with 78% of callers receiving a triage and 3% of answered calls called back.
4. On average 30% of call time was handled by clinical staff for all calls up to and including August.
5. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

NHS111 Summary August 2012 Annex A (Pdf 131kb)

Data

Minimum data set August ’12

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G24 Wellington House
81-83 Waterloo Road
London
SE1 8UD

Phone: 0207 972 4422
Statistician: Thomas Kent

Email: NHS111@dh.gsi.gov.uk

Call statistics to the NHS 111 service up to and including July 2012 from the ten sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, the North West, Croydon, Hillingdon and Inner North West London.

The main findings for July 2012 were:  

1. In July, there were 96,002 calls to the 111 service, with 85% of these calls from people directly dialling 111. Scaled up, this would represent 12.1 million calls per year across England to the NHS 111 service.
2. In July, 99% of answered calls made to NHS111 where answered  within 60 seconds. Of all calls offered 1% were abandoned after waiting longer than 30 seconds.
3. Average length of a call episode for data up to and including July was 9 minutes 15 seconds with 78% of callers receiving a triage and 3% of answered calls called back.
4. On average 30% of call time was handled by clinical staff for all calls up to and including July.
5. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

NHS111 Summary July 2012 Annex A (Pdf 131kb)

Data

Minimum data set July’12 (xls 806kb)

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G24 Wellington House
81-83 Waterloo Road
London
SE1 8UD

Phone: 0207 972 4422
Statistician: Thomas Kent

Email: NHS111@dh.gsi.gov.uk

Call statistics to the NHS 111 service up to and including June 2012 from the ten sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, the North West, Croydon, Hillingdon and Inner North West London.

The main findings for June 2012 were:  

1. In June, there were 104,816 calls to the 111 service, with 85% of these calls from people directly dialling 111. Scaled up, this would represent 13.7 million calls per year across England to the NHS 111 service.
2. In June, 98% of answered calls made to NHS111 where answered within 60 seconds. Of all calls offered 1% were abandoned after waiting longer than 30 seconds.
3. Average length of a call episode for data up to and including June was 9 minutes 25 seconds with 78% of callers receiving a triage and 3% of answered calls called back.
4. On average 30% of call time was handled by clinical staff for all calls up to and including June.
5. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

NHS111 Summary June 2012 Annex A (Pdf 131kb)

Data

01.111_Minimum data set_publication_June_(XLS, 714kb)

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Call statistics to the NHS 111 service up to and including May 2012 from the ten sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, The North West, Croydon, Hillingdon and Inner North West London.

The main findings for May 2012 were:

1. In May, there were 100,004 calls to the 111 service, with 78% of these calls from people directly dialling 111. Scaled up, this would represent 12.6 million calls per year across England to the NHS 111 service.
2. Average length of a call episode for data up to and including May was 9 minutes 32 seconds with 79% of callers receiving a triage and 3% of answered calls called back.
3. On average 30% of call time was handled by clinical staff for all calls up to and including May.
4. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

NHS 111 statistical summary Annex A – May2012

Data

NHS 111 Minimum Data Set May2012 (XLS,667K)

Previous NHS111 Minimum Data Set figures for April 2011 to March 2012

Pre-Release Access

Pre Release Access List (PDF, 14k)

1. In March, there were 85,055 calls to the 111 service, with 80% of these calls from people directly dialling 111. Scaled up, this would represent 13.8 million calls per year across England to the NHS 111 service.
2. In March, 98% of answered calls made to NHS111 where answered within 60 seconds. Of all calls offered 1% were abandoned after waiting longer than 30 seconds.
3. Average length of a call episode for data up to and including March was 9 minutes 41 seconds, with 79% of callers receiving a triage and 2% of answered calls called back.
4. On average 30% of call time was handled by clinical staff for all calls up to and including March.
5. For the period between April to October 2011, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below:

NHS 111 statistical summary Annex A – March 2012 (PDF,121K)

Data

NHS 111 Minimum Data Set March 2012 (XLS,538K)

Previous NHS111 Minimum Data Set figures for April 2011 to February 2012

Pre-Release Access

Pre-Release Access List (PDF, 14K)