Call statistics to the NHS 111 service up to and including January  2013 from the sixteen sites providing this service and able to provide data at this time. The sites are:

• County Durham & Darlington
• Lincolnshire
• Luton
• Nottingham City
• Isle of Wight
• Derbyshire
• The North West
• Croydon
• Hillingdon
• Inner North West
• London
• Hertfordshire
• Great Yarmouth & Waveney
• Oxfordshire
• Wandsworth
• Sutton & Murton
• Norfolk

The main findings for January 2013 were:  

1. In January, there were 213,059 calls to the 111 service, with 81% of these calls from people directly dialling 111. Scaled up, this would represent 13.2 million calls per year across England to the NHS 111 service.
2. In January, 92% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 4% were abandoned after waiting longer than 30 seconds..
3. Average llength of a call episode for data up to and including November was 10 minutes 10 seconds, with 77% of callers receiving a triage and 4% of answered calls called back.
4. On average 30% of call time was handled by clinical staff for all calls up to and including January.
5. For the period between April 2011 to October 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

Annex A (PDF 111kb)

Data

Minimum data set_National_Jan’13

Minimum data set_London_Jan’13

Minimum data set_M&E_Jan’13

Minimum data set_North_Jan’13

Minimum data set_South_Jan’13

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Google PDE Application

You can also access the NHS111 dastaset from the Google PDE link below, this graphically represents the call level data from all 111 sites.

http://webarchive.nationalarchives.gov.uk/20130402150223oe_/http://www.google.com/publicdata/explore?ds=lju6n4rotpmqg_

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G18 Wellington House
81-83 Waterloo Road
London
SE1 8UD

Phone: 0207 972 4422
Statistician: Thomas Kent, Danielle Jaques

Email: NHS111@dh.gsi.gov.uk

• developing the 2013 Regulations
• outlining a proposed timetable for laying the Regulations

Minutes of meeting held on 25 October 2012

Call statistics to the NHS 111 service up to and including October 2012 from the twelve sites providing this service and able to provide data at this time. The sites are: County Durham and Darlington, Lincolnshire, Luton, Nottingham City, Isle of Wight, Derbyshire, the North West, Croydon, Hillingdon, Inner North West London, Hertfordshire and Great Yarmouth and Waveney.

The main findings for October 2012 were:  

1. In October, there were 126,708 calls to the 111 service, with 70% of these calls from people directly dialling 111. Scaled up, this would represent 11.3 million calls per year across England to the NHS 111 service.
2. In October, 97% of answered calls made to NHS111 were answered within 60 seconds. Of all calls offered 2% were abandoned after waiting longer than 30 seconds.
3. Average length of a call episode for data up to and including October was 9 minutes 10 seconds with 78% of callers receiving a triage and 3% of answered calls called back.
4. On average 29% of call time was handled by clinical staff for all calls up to and including October.
5. For the period between April 2011 to March 2012, 92% of callers were very or fairly satisfied with their NHS111 experience.

More detail and summary charts are in Annex A below.

NHS111 Summary October 2012 Annex A (Pdf 131kb)

Data

Minimum data set October ’12 (xls. 791kb)

Pre-Release Access

Pre_Release_Access_List(PDF. 10kb)

Contact Us

You can obtain further details by contacting the commissioning analysis and intelligence team at the following address:

NHS 111 Team
Commissioning Analysis and Intelligence
Department of Health
G24 Wellington House
81-83 Waterloo Road
London
SE1 8UD

Phone: 0207 972 4422
Statistician: Thomas Kent

Email: NHS111@dh.gsi.gov.uk

• developing the 2013 Regulations
• amendments to the 2012 Regulations

Minutes of meeting held on 27 September 2012

• matters arising not included in the agenda
• membership
• developing the 2013 pharmaceutical services regulations

Agenda for meeting held on 26 July 2012 (PDF, 23K)

Briefing pack for meeting held on 26 July 2012 (PDF, 49K)

Minutes of meeting held on 26 July 2012 (PDF, 74K)

• draft terms of reference
• outline timetable
• developing the 2013 Regulations

Agenda for meeting held on 3 May 2012 (PDF, 23K)

Briefing pack for meeting held on 3 May 2012 (PDF, 82K)

Minutes of meeting held on 3 May 2012 (PDF, 60K)

• consultation – key themes of responses received so far
• transitional provisions
• process for finalisation of draft regulations

Agenda for meeting held on 19 January 2012 (PDF, 26K)

• transitional provisions
• detailed consideration of section 126 Regulations
• DH update

Agenda for meeting held on 1 December 2011 (PDF, 25K)

Minutes of meeting held on 1 December 2011 (PDF, 59K)