The aim of the UK online centres is to bridge the gap between those in society who have access to and are able to use information and communication technologies competently, and those who do not. The Government's target is to provide 6,000 centres. The centres are intended to be located in places people visit every day, with convenient opening hours to offer easy access.

Pilot CMF-funded centres are now at a mature stage and beginning to yield evidence about the likely impact of the initiative. An initial evaluation of the pilots provided a range of lessons that were incorporated into the main rollout of the programme.

This report provides an update on these pilot centres, with a particular focus on establishing the economic and other benefits that the centre users have gained.


  • Introduction
  • Key findings
  • Background
  • Previous study
  • Progress by early users
  • Characteristics of new users
  • Conclusions
  • Further information