Product Strategy and Innovation. Responsible for product strategy and development for all the Government Digital Service channels including mobile; embedding user centred design processes into government delivery processes to improve the customer experience of digital public services and enable government to achieve significant take up of digital services as it progresses with the digital by default agenda. Responsible for engaging innovation including how new technologies can be used to drive greater efficiencies for government. Also leading the development of the Government Digital Service strategy through cross departmental collaboration.
Responsible for effective business and operational management of the Government Digital Service including budget and financial control; setting the business strategy and business plan; establishing and controlling financial provision; owning the operational strategy and responsibility for the GDS business and operating model; setting and monitoring business performance; defining and operating governance mechanisms; producing metrics and KPIs; managing standards and guidelines; managing the portfolio of projects and business change activities. As SRO for the GDS Change Programme leading the development of the Government Digital Service through cross departmental collaboration.
Responsible withinthe Senior Management Team for all content on GDS-managed services citizen-facing digital channels. In this capacity as editor-in-chief, the Director of Publishing ensures information onGDS -managed services is accurate, impartial and authoritative. The Director has budgetary responsibility for the Publishing function and heads the Publishing Board, whichis the approval board for all content submitted by Government departmentsfor inclusion on GDS -managed services.
Responsible for changing the model of government online publishing, by putting a new central team in Cabinet Office in control of the overall user experience across all digital channels, commissioning all government online information from other departments