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HealthSpace

The HealthSpace service is closing down. This is because the service has not been as popular as we would have liked and because alternative approaches are being planned to give patients fuller access to their health information.

If you are an existing user of HealthSpace you do not need to take any action for the moment. You may continue to use the service and access the information held on it. The process for closing HealthSpace is being planned and we will provide more information on this as soon as we can.

If you are new to HealthSpace and considering opening an account, please note that we are now unable to accept new account registrations.

Please refer to the FAQs below for more information and note that we will continue to add further information to these as it becomes available.

If you are a clinician or member of NHS staff, we have developed FAQs which you may find useful. You can view these on the NWW website.

We would like to take this opportunity to thank you for your support and interest in HealthSpace.

Closure FAQs

Why is HealthSpace closing?

The service has not been as popular as we would have liked. In addition, alternative approaches are being planned to give patients fuller access to their health information; the NHS Information strategy, 'The Power of Information', contains further information on this.

When will HealthSpace be closed?

HealthSpace will close on 14 December 2012.

Does the decision to close HealthSpace affect the Summary Care Record (SCR)?

No, the roll-out of SCR is unaffected by the decision to close HealthSpace. The prime purpose of SCRs is to support improved patient safety and care in urgent and emergency care settings and clinicians are now starting to report a wide range of improvements as a result of their introduction. As at the beginning of November 2012, over 20 million SCRs have been created across England, with almost one in three patients benefiting from having an SCR.  The implementation of the SCR is expected to continue at a significant pace over the next 12 months.

Can I still register for a HealthSpace account?

No.  If you are new to HealthSpace, please note that we can no longer accept new registrations as the service will not be continuing.

How will you keep existing HealthSpace users updated on the closure?

Existing users will be kept informed by email and should also keep an eye on the HealthSpace website itself for updates.

Where else will I be able to view my Summary Care Record (SCR)?

HealthSpace is the only online mechanism in place at the moment for patients to access their SCR. However, you can ask your GP to print out a copy of your SCR from their practice's clinical information system.

The NHS Information strategy, 'The Power of Information', has more information on how you will be able to access your records in the future.

Is there something similar to HealthSpace that I can use?

Whilst there are other health portals available, none of them offer the same service as HealthSpace or provide access to your Summary Care Record.  The NHS Information strategy, 'The Power of Information'outlines the Department of Health's plans to provide patients with online access to their health information in the near future.

How long do I have to close my account and transfer my information?

HealthSpace will close on 14 December 2012.

It is not necessary to close your account or visit your registration office to do so, however we strongly advise users to transfer information out of HealthSpace. Please refer to the FAQ 'Can I transfer my information from HealthSpace'.

Can I transfer my information from HealthSpace?

Yes.  You can transfer your data out of HealthSpace using the tools available on the website.  Please also refer to our guidance on this.

What will happen to my data?

Once HealthSpace is closed, your data will be securely removed to comply with the data protection act and will no longer be accessible.

We will adhere to all legal and Department of Health (DH) data retention policies with regard to the data that has been input and managed by a patient. Any data storage device that has been used to hold patient data will be securely disposed of or sanitised to ensure that the data is not compromised. 

What will happen to the paperwork I completed during the application process?

Any information relating to your account will be securely removed in compliance with the Data Protection Act and will no longer be accessible.

How should I dispose of my Secure login card?

Please dispose your Secure login card the same way you would a bank or credit card.

How secure is the data I inputted?

The security and confidentiality of your health information has been and will remain our highest priority.  Please refer to the security section of our website, including our security policy, which describes the steps we take to make sure your information is kept secure at all times. 

Will I still be able to use Choose and Book once HealthSpace is closed?

Yes.  You will still be able to access Choose and Book using the Choose and Book website.