19 July 2011 by Dafydd Vaughan. 1 Comment.
The Royal Mail provides a major public service across the UK – it handles millions of items of mail every day. Its operating licence requires it to publish a number of data sets on its performance on a regular basis. For example, it is required to publish information on its delivery targets (quality of service) [...]
22 March 2011 by Dafydd Vaughan. No Comments.
In 2005, South Wales was hit by a major outbreak of E.coli O157. A total of 157 people, mostly children, became ill and five-year-old Mason Jones died. Following the outbreak, a Public Inquiry developed 24 recommendations aimed at preventing further outbreaks. Consumer Focus Wales has taken on the task of monitoring the implementation of these [...]
13 December 2010 by Dafydd Vaughan. 1 Comment.
Earlier this year, we released a rebuilt version of the Consumer Focus Energy Price Comparison service (EPC). The EPC was inherited from Energywatch – a predecessor to Consumer Focus and provides an idea of the cheapest energy costs for each supplier based on a number of factors. These include usage type (high, medium or low [...]
9 December 2010 by Dafydd Vaughan. No Comments.
Over the past few months the Energy team at Consumer Focus have been working to develop a way to publish information about the way energy suppliers handle complaints. The aim is to provide people with additional useful information which can be used when deciding which energy supplier to use. The team has been compiling quarterly [...]
7 December 2010 by Dafydd Vaughan. 1 Comment.
A little while ago the Community and Public Services team at Consumer Focus commissioned the Plunkett Foundation and the Social Enterprise Coalition to compile details of post offices owned and operated by communities. The data includes contact details, core activities, company type, their relationship with Post Office Ltd (POL), details of the services provided, information [...]
4 October 2010 by Dafydd Vaughan. No Comments.
What is happening? We will be upgrading the Consumer Focus website throughout the day on Wednesday 6th October Thursday 7th October. During this work, there may be holding pages in place and the website may be unavailable for short periods of time. We apologise in advance for any inconvenience this may cause. More Detail The [...]
6 April 2010 by Dafydd Vaughan. No Comments.
The UK General Election is likely to be called today. When it is, CF Labs will have to follow a strict set of guidelines on what public activities it can undertake. This means that we will probably go very quiet until after the results are announced. Despite this, we will still be working away on [...]
3 March 2010 by Dafydd Vaughan. No Comments.
In our last update we talked about some of the new responsibilities we’ve inherited and what our plans were for the next few months. We wanted to give you all an update on what we’ve been up to since then and what we’ve still to do. Consumer Focus Corporate Website In October we announced that [...]
19 October 2009 by Dafydd Vaughan. 1 Comment.
We’ve been really quiet on the public front lately, but there has been a lot going on internally. This is an update on everything that we’ve been up to and what we’ve got planned for the next few months. Our work on the Stay Private project has continued amongst our other duties. We now have [...]
Consumer Focus is the independent champion for consumers across England, Wales, Scotland and (for postal consumers) in Northern Ireland. We operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do.
www.consumerfocus.org.uk
