2 Providing information and advice
This clause places a duty on local authorities to provide an information and advice service in relation to care and support. Information and advice is available to all people regardless of whether or not, for example, they have eligible needs, or whether or not they live in the local authority’s area. For instance, a person who was thinking of moving to a new area could ask for information and advice from that local authority. It is for the local authority to determine the precise scope of the information and advice it will offer, subject to the basic requirements in the clause
(1) A local authority must establish and maintain a service for providing people with information and advice relating to care and support for adults and support for carers.
(2) The service must provide information and advice on the following matters in particular—
(a) the system provided for by this Part and how the system operates in the authority’s area,
(b) the choice of types of care and support, and the choice of providers, available in the authority’s area,
(c) how to access the care and support that is available, and
(d) how to raise concerns about the safety of an adult who has needs for care and support.
(3) In providing information and advice under this section, a local authority must in particular seek to ensure that what it provides is sufficient to enable adults to make plans for meeting needs for care and support that might arise.
(4) A local authority may exercise the duty under subsection (1) jointly with one or more other local authorities by establishing and maintaining a service for their combined area; and where they do so—
(a) references in this section to a local authority are to be read as references to the authorities acting jointly, and
(b) references in this section to a local authority’s area are to be read as references to the combined area.