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Measurement for quality and cost
The NHS faces an unprecedented challenge ahead to improve quality and reduce cost at scale and pace. Use of effective measurement systems and tools will be essential in meeting this challenge.  We need to apply measurement to all of our work and at every level of the NHS so that we can demonstrate whether quality improvements and cost savings have been made.  We need to know what our operating costs are and the baseline measures for all areas that we are trying to improve.  These might include:

  • patient and staff experience and satisfaction
  • patient safety
  • quality of care
  • clinical outcomes
  • cost effectiveness
  • prevention
  • population health
  • staff productivity. 

We need to collect the right data (both quantitative and qualitative) at frequent intervals and over extended timescales to be able to understand whether we are using resources as effectively as possible and to make informed decisions about whether we are moving in the right direction.  We recently asked all NHS organisations to send us examples of how they had used measurement effectively.  We received 50 submissions and you can view these submissions here.  We are still interested in receiving examples and the site will remain open to ensure that examples of good practice can continue to be shared.  Submit your examples here.  Some of these submissions have now been published as one page PDF case studies. Click here to view and/or download these PDF’s.

We know that for some NHS organisations and staff, measurement is a challenge, but we also know that there are many examples of excellent practice where measurement systems and processes are applied routinely and effectively and have a real impact on improving patient care.  We need to identify and share these so that they can be adopted across the NHS.

Jim Easton talks about the importance of measuring for quality and cost

Jim Easton, Director of Efficiency and Improvement at the Department of Health talks about the importance of measurement, the need to share good practice and explains the call for examples, the results of which you can find here. Listen to Jim Easton’s message in the video, below.

NHS Institute for Innovation and Improvement

The NHS Institute recently held a webinar on the challenge of measuring effectively. Click on the link to download the report of this event.

WebEx for measurement report (May 2010) WebEx for measurement report (May 2010) (172.18 KB)