Expert on call
Expert on Call is a monthly webinar, freely provided by the NHS Institute, where leading thinkers in the NHS Institute and beyond share their insights from research or product development via WebEx. NHS staff then have the opportunity to ask questions and discuss how they can put these insights into practice. Expert on Call takes place on the 3rd Thursday of the month, between 4pm and 5pm unless otherwise stated.
This service is provided as part of NHS Institute Alert. Sign up here to receive the monthly newsletter containing latest evidence in key improvement topics.
Forthcomming events:
To register for these events, all you have to do is click on the URL next to the topic you are interested in, from the list below, and fill in the form:
| Date | Topic | Expert | Register | 15 Nov 12
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Care Homes Programme – focusing on experience | Liz Ward and Sophie Cowley | Register here |
| 20 Dec 12
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Will integration help systems deal with health care reform effectively? | Sasha Karakusawic | Coming soon |
| 17 Jan 13
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Improving improvement | Helen Bevan | Coming soon |
| 21 Feb 13
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Transparency | Tim Kelsey | Coming soon |
| 21 Mar 13
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Cost and quality agenda | Steve Fairman | Coming soon |
Please read the 
Instructions for using WebEx. Please note: You will need access to a telephone, computer with internet connection and Internet Explorer (Webex is not compatible with Firefox), to participate in this WebEx. If you are dialling in from overseas, click on this link to find a local number to use.
Previous events:
These events are recorded enabling you to see and hear the presentation as if you had been there. Click on the link next to the topic of your choice to access the recording:
2012
| 18 Oct | Improving Productive Mental Health Ward implementation |  Recording |
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Steve Williamson and Jason Gravestock | Slides |
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| 20 Sept | Improving care for people with dementia in Acute Care | Recording |
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Catherine Holmes, Ashley Brooks and colleagues | Slides |
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| 16 Aug | Can we measure and improve quality and safety on ward rounds? | Recording |
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Gordon Caldwell |  Slides |
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| 19 July | Quality through a patient’s eyes -The fifteen steps challenge | Recording |
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Alice Williams | Slides |
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| 17 July | What’s a Tweet? Learn how Twitter can revolutionize the way we engage others to improve care | Recording |
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Christina Krause and Ajay Puri | Slides |
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| 10 July | The value of social media - the journey of the British Columbia Patient Safety and Quality Council | Recording |
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Christina Krause and Ajay Puri | Slides |
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| 21 June | Fit for Purpose – is your organisation ready to deliver a positive patient experience? | Recording |
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Alison Kirk and Jonathan Nicholls | Slides |
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| 17 May | Raising the bar on patient safety: the journey to ‘harmfree’ care | Recording |
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Maxine Power and David Charlesworth | Slides |
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| 19 Apr | Leadership Framework – A single model of leadership for the NHS | Recording |
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Sabhia Sheikh | Slides |
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| 15 Mar | Creating the culture for innovation in health services | Recording |
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Lynne Maher | Slides |
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| 16 Feb | Productive General Practice | Recording |
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Nick Downham | Slides |
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| 19 Jan | Building innovation and improvement capability | Recording |
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Liz Maddocks-Brown | Slides |
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2011
| 15 Dec | Leading large scale change | Recording |
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Helen Bevan | Slides |
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| 17 Nov | Productive Community Services - impact on the front line | Recording |
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Sue Hill and colleagues | Slides |
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| 8 Nov | Productivity in challenging times - Part 2 | Recording |
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Helen Bevan | Slides |
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| 20 Oct | Leading integration – the new commissioning challenge | Recording |
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Mark Jennings | Slides |
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| Extra date: | Productivity in challenging times - Part 1 | Recording |
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Helen Bevan | Slides |
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| 15 Sept | Energise for Excellence | Recording |
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Michelle Mello | Slides |
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| 18 Aug | The Lean Simulation Suitcase | Recording |
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Clare Price-Dowd | Slides |
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| 21 Jul | Organising for quality and value - delivering improvement programme | Recording |
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Alice O'Neill and Jenny Bramhall | Slides |
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| 16 June | The Productive Leader Programme | Recording |
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Helen Elmore | Slides |
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| 19 May | MAGIC - MAking Good decisions In Collaboration | Recording |
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Richard Thomson and Glyn Elwyn | Slides |
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| 21 April | Joined-up Care | Recording |
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Carolyn Robertson | Slides |
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| 17 Mar | Healthy places healthy lives | Recording |
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Brendan Osborne and Gary Lucking | Slides |
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| 17 Feb | A blueprint for improving quality and cost | Recording |
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Bernard Crump | Slides |
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| 20 Jan | Clearing the fog on GP Commissioning through partnership | Recording |
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Mark Jennings and Dr Robert Varnham | Slides |
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2010
| 16 Dec | Practical implementation of ThinkGlucose in the acute hospital setting | Recording |
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Erika Ottley, James Kennedy and Emma Innes | Slides |
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| 18 Nov | Productives Module Impact Framework Tool | Recording |
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Lizzie Cunningham | Slides |
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| 21 Oct | Return on Investment from improvement | Recording |
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Rosanna Hunt | Slides |
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| 16 Sep | Overview of Productive Mental Health Ward | Recording |
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Jason Gravestock |
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| 19 Aug | Shared decisions and decision aids | Recording |
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Steven Laitner and Emma Walker | Slides |
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| 15 July | Mobilising the NHS workforce for Quality and Cost improvement | Recording |
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Helen Bevan | Slides |
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| 17 Jun | Systems thinking - a tool for thinking and a tool for use | Recording |
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Paul Hodkinson |
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| 20 May | Commissioning for QIPP | Recording |
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Paul Unsworth |
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| 15 Apr | Medical engagement and organisational performance | Recording |
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John Clark |
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| 18 Mar | Capacity and demand | Recording |
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Mike Davidge |
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| 18 Feb | Involving Patients in Treatment Decisions | Recording |
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Angela Coulter |
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| 21 Jan | Innovation Culture | Recording |
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Lynne Maher |
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2009
| 17 Dec | Safety in Primary Care | Recording |
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Robert Varnam and Alison Tongue |
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| 19 Nov | Social Movement | Recording |
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Liz Carter |
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| 15 Oct | The importance of relationships to achieve High Quality Care For All | Recording |
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Maggie Morgan-Cooke |
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| 17 Sep | Organisational health | Recording |
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David Welbourn |
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| 20 Aug | Lessons learned: using service improvement tools successfully | Recording |
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Julia RA Taylor |
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