Expert on call
Expert on Call is a monthly webinar, freely provided by the NHS Institute, where leading thinkers in the NHS Institute and beyond share their insights from research or product development via WebEx. NHS staff then have the opportunity to ask questions and discuss how they can put these insights into practice. Expert on Call takes place on the 3rd Thursday of the month, between 4pm and 5pm unless otherwise stated.
This service is provided as part of NHS Institute Alert. Sign up here to receive the monthly newsletter containing latest evidence in key improvement topics.
Recent and forthcoming events:
To register for these events, all you have to do is click on the URL next to the topic you are interested in, from the list below, and fill in the form:
Date | Topic | Expert | Register |
20 Sept 12 | Improving care for people with dementia in Acute Care ![]() |
Catherine Holmes, Ashley Brooks and colleagues | Listen to recording |
18 Oct 12
|
Improving Productive Mental Health Ward implementation | Alice Williams and Steve Williamson
|
Register now
|
15 Nov 12
|
tbc | Coming soon | |
20 Dec 12
|
Will integration help systems deal with health care reform effectively? | Sasha Karakusawic | Coming soon |
17 Jan 13
|
Improving improvement | Helen Bevan | Coming soon |
21 Feb 13
|
Transparency | Tim Kelsey tbc | Coming soon |
21 Mar 13
|
Cost and quality agenda | Steve Fairman tbc | Coming soon |
Instructions for using WebEx are available
here. Please note: You will need access to a telephone, computer with internet connection and Internet Explorer (Webex is not compatible with Firefox), to participate in this WebEx. If you are dialling in from overseas, click on this link to find a local number to use.
Previous events:
These events are recorded enabling you to see and hear the presentation as if you had been there. Click on the link next to the topic of your choice to access the recording:
Date | Topic | Expert | Register |
20 Aug 09 | Lessons learned: using service improvement tools successfully | Julia RA Taylor | Listen to recording |
17 Sep 09 | Organisational health | David Welbourn | Listen to recording |
15 Oct 09 | The importance of relationships to achieve High Quality Care For All | Maggie Morgan-Cooke | Listen to recording |
19 Nov 09 | Social Movement | Liz Carter | Listen to recording |
17 Dec 09 | Safety in Primary Care | Robert Varnam and Alison Tongue | Listen to recording |
21 Jan 10 | Innovation Culture | Lynne Maher | Listen to recording |
18 Feb 10
|
Involving Patients in Treatment Decisions | Angela Coulter | Listen to recording |
18 Mar 10 | Capacity and demand | Mike Davidge | Listen to recording |
15 Apr 10
|
Medical engagement and organisational performance | John Clark
|
Listen to recording |
20 May 10 | Commissioning for QIPP | Paul Unsworth | Listen to recording |
17 Jun 10
|
Systems thinking - a tool for thinking and a tool for use | Paul Hodkinson
|
Listen to recording |
15 July 10 | Mobilising the NHS workforce for Quality and Cost improvement
![]() |
Helen Bevan | Listen to recording |
19 Aug 10 |
Shared decisions and decision aids
|
Steven Laitner and Emma Walker | Listen to recording |
16 Sep 10 | Overview of Productive Mental Health Ward | Jason Gravestock | Listen to recording |
21 Oct 10 | Return on Investment from improvement ![]() |
Rosanna Hunt | Listen to recording |
18 Nov 10 | Productives Module Impact Framework Tool ![]() |
Lizzie Cunningham | Listen to recording |
16 Dec 10
|
Practical implementation of ThinkGlucose in the acute hospital setting ![]() |
Erika Ottley, James Kennedy and Emma Innes | Listen to recording |
20 Jan 11 |
Clearing the fog on GP Commissioning through partnership ![]() |
Mark Jennings and
Dr Robert Varnham |
Listen to recording |
17 Feb 11 | A blueprint for improving quality and cost ![]() |
Bernard Crump | Listen to recording |
17 Mar 11 | Healthy places healthy lives ![]() |
Brendan Osborne
and Gary Lucking |
Listen to recording |
21 April 11 | Joined-up Care ![]() |
Carolyn Robertson | Listen to recording |
19 May 11 | MAGIC - MAking Good decisions In Collaboration ![]() |
Richard Thomson
and Glyn Elwyn |
Listen to recording |
16 June 11 | The Productive Leader Programme ![]() |
Helen Elmore | Listen to recording |
21 Jul 11 | Organising for quality and value - delivering improvement programme
![]() |
Alice O'Neill and
Jenny Bramhall |
Listen to recording |
18 Aug 11 | The Lean Simulation Suitcase ![]() |
Clare Price-Dowd | Listen to recording |
15 Sept 11 | Energise for Excellence
![]() |
Michelle Mello | Listen to recording |
Extra date:
19 Sept 11 |
Productivity in challenging times - Part 1 ![]() |
Helen Bevan | Listen to recording |
20 Oct 11 | Leading integration – the new commissioning challenge ![]() |
Mark Jennings | Listen to recording |
8 Nov 11 | Productivity in challenging times - Part 2 ![]() |
Helen Bevan | Listen to recording |
17 Nov 11 | Productive Community Services - impact on the front line ![]() |
Sue Hill and colleagues | Listen to recording |
15 Dec 11 | Leading large scale change ![]() |
Helen Bevan | Listen to recording |
19 Jan 12 | Building innovation and improvement capability ![]() |
Liz Maddocks-Brown | Listen to recording |
16 Feb 12 | Productive General Practice ![]() |
Nick Downham | Listen to recording |
15 Mar 12 | Creating the culture for
innovation in health services ![]() |
Lynne Maher | Listen to recording |
19 Apr 12 | Leadership Framework – A single model of leadership for the NHS ![]() |
Sabhia Sheikh | Listen to recording |
17 May 12 | Raising the bar on patient safety: the journey to ‘harmfree’ care ![]() |
Maxine Power and
David Charlesworth |
Listen to recording |
21 June 12 | Fit for Purpose – is your organisation ready to deliver a positive patient experience? ![]() ![]() |
Sam Hudson,
Alison Kirk and Jonathan Nicholls |
Listen to recording |
10 July 12 | The value of social media - the journey of the British Columbia Patient Safety and Quality Council ![]() ![]() |
Christina Krause
and Ajay Puri |
Listen to recording |
17 July 12 | What’s a Tweet? Learn how Twitter can revolutionize the way we engage others to improve care ![]() ![]() |
Christina Krause
and Ajay Puri |
Listen to recording |
19 July 12 | Quality through a patient’s eyes
- The fifteen steps challenge ![]() |
Alice Williams | Listen to recording |
16 Aug 12 | Can we measure and improve quality and safety on ward rounds? ![]() |
Gordon Caldwell | Listen to recording |