Expert on Call is a monthly webinar, freely provided by the NHS Institute, where leading thinkers in the NHS Institute and beyond share their insights from research or product development via WebEx. NHS staff then have the opportunity to ask questions and discuss how they can put these insights into practice. Expert on Call takes place on the 3rd Thursday of the month, between 4pm and 5pm unless otherwise stated.

This service is provided as part of NHS Institute Alert. Sign up here to receive the monthly newsletter containing latest evidence in key improvement topics.

Recent and forthcoming events:

To register for these events, all you have to do is click on the URL next to the topic you are interested in, from the list below, and fill in the form:

Date	Topic	Expert	Register
20 Sept 12	Improving care for people with dementia in Acute Care  Slides	Catherine Holmes, Ashley Brooks and colleagues	Listen to recording
18 Oct 12	Improving Productive Mental Health Ward implementation	Alice Williams and Steve Williamson	Register now
15 Nov 12	tbc		Coming soon
20 Dec 12	Will integration help systems deal with health care reform effectively?	Sasha Karakusawic	Coming soon
17 Jan 13	Improving improvement	Helen Bevan	Coming soon
21 Feb 13	Transparency	Tim Kelsey tbc	Coming soon
21 Mar 13	Cost and quality agenda	Steve Fairman tbc	Coming soon

Instructions for using WebEx are available  here. Please note: You will need access to a telephone, computer with internet connection and Internet Explorer (Webex is not compatible with Firefox), to participate in this WebEx. If you are dialling in from overseas, click on this link to find a local number to use.

Previous events:

These events are recorded enabling you to see and hear the presentation as if you had been there. Click on the link next to the topic of your choice to access the recording:

Date	Topic	Expert	Register
20 Aug 09	Lessons learned: using service improvement tools successfully	Julia RA Taylor	Listen to recording
17 Sep 09	Organisational health	David Welbourn	Listen to recording
15 Oct 09	The importance of relationships to achieve High Quality Care For All	Maggie Morgan-Cooke	Listen to recording
19 Nov 09	Social Movement	Liz Carter	Listen to recording
17 Dec 09	Safety in Primary Care	Robert Varnam and Alison Tongue	Listen to recording
21 Jan 10	Innovation Culture	Lynne Maher	Listen to recording
18 Feb 10	Involving Patients in Treatment Decisions	Angela Coulter	Listen to recording
18 Mar 10	Capacity and demand	Mike Davidge	Listen to recording
15 Apr 10	Medical engagement and organisational performance	John Clark	Listen to recording
20 May 10	Commissioning for QIPP	Paul Unsworth	Listen to recording
17 Jun 10	Systems thinking - a tool for thinking and a tool for use	Paul Hodkinson	Listen to recording
15 July 10	Mobilising the NHS workforce for Quality and Cost improvement  slides	Helen Bevan	Listen to recording
19 Aug 10	Shared decisions and decision aids  slides	Steven Laitner and Emma Walker	Listen to recording
16 Sep 10	Overview of Productive Mental Health Ward	Jason Gravestock	Listen to recording
21 Oct 10	Return on Investment from improvement   Slides	Rosanna Hunt	Listen to recording
18 Nov 10	Productives Module Impact Framework Tool     Slides	Lizzie Cunningham	Listen to recording
16 Dec 10	Practical implementation of ThinkGlucose in the acute hospital setting   Slides	Erika Ottley, James Kennedy and Emma Innes	Listen to recording
20 Jan 11	Clearing the fog on GP Commissioning through partnership  Slides	Mark Jennings and  Dr Robert Varnham	Listen to recording
17 Feb 11	A blueprint for improving quality and cost  Slides	Bernard Crump	Listen to recording
17 Mar 11	Healthy places healthy lives  Slides	Brendan Osborne  and Gary Lucking	Listen to recording
21 April 11	Joined-up Care   Slides	Carolyn Robertson	Listen to recording
19 May 11	MAGIC - MAking Good decisions In Collaboration  Slides	Richard Thomson  and Glyn Elwyn	Listen to recording
16 June 11	The Productive Leader Programme  Slides	Helen Elmore	Listen to recording
21 Jul 11	Organising for quality and value -  delivering improvement programme  Slides	Alice O'Neill and  Jenny Bramhall	Listen to recording
18 Aug 11	The Lean Simulation Suitcase  Slides	Clare Price-Dowd	Listen to recording
15 Sept 11	Energise for Excellence  Slides	Michelle Mello	Listen to recording
Extra date:  19 Sept 11	Productivity in challenging times - Part 1     Slides	Helen Bevan	Listen to recording
20 Oct 11	Leading integration – the new commissioning challenge   Slides	Mark Jennings	Listen to recording
8 Nov 11	Productivity in challenging times - Part 2  Slides	Helen Bevan	Listen to recording
17 Nov 11	Productive Community Services - impact on the front line  Slides	Sue Hill and colleagues	Listen to recording
15 Dec 11	Leading large scale change  Slides	Helen Bevan	Listen to recording
19 Jan 12	Building innovation and improvement capability  Slides	Liz Maddocks-Brown	Listen to recording
16 Feb 12	Productive General Practice  Slides	Nick Downham	Listen to recording
15 Mar 12	Creating the culture for  innovation in health services  Slides	Lynne Maher	Listen to recording
19 Apr 12	Leadership Framework – A single model of leadership for the NHS  Slides	Sabhia Sheikh	Listen to recording
17 May 12	Raising the bar on patient safety: the journey to ‘harmfree’ care  Slides	Maxine Power and   David Charlesworth	Listen to recording
21 June 12	Fit for Purpose – is your organisation ready to deliver a positive patient experience?  Slides1  Slides2	Sam Hudson,  Alison Kirk and Jonathan Nicholls	Listen to recording
10 July 12	The value of social media - the journey of the British Columbia Patient Safety and Quality Council  Slides  Twitter For Healthcare Professionals	Christina Krause   and Ajay Puri	Listen to recording
17 July 12	What’s a Tweet? Learn how Twitter can revolutionize the way we engage others to improve care  Slides1  Slides2	Christina Krause   and Ajay Puri	Listen to recording
19 July 12	Quality through a patient’s eyes  - The fifteen steps challenge   Slides	Alice Williams	Listen to recording
16 Aug 12	Can we measure and improve quality and safety on ward rounds?  Slides	Gordon Caldwell	Listen to recording