Website of the UK government

Please note that this website has a UK government accesskeys system.

Public services all in one place

Main menu

Friday, 5 October 2012

Consumer rights when buying goods and services

When you buy goods or services, the law gives you consumer rights. These protect you from being treated unfairly by a trader. You can find out your rights – and what action to take if things go wrong – on the Citizens Advice website.

Citizens Advice

Citizens Advice is now the official, publicly funded consumer service for England, Scotland and Wales.

Visit the Citizens Advice website using the link below or call 08454 04 05 06 to speak to the Citizen Advice consumer helpline for free and confidential information.

You’ll find clear, practical information on issues including:

  • shopping online
  • getting a refund or repair
  • booking a holiday
  • buying a car
  • how to switch energy suppliers
  • problems with builders
  • scams
  • personal finance
  • gym membership

Additional links

Simpler, Clearer, Faster

Try GOV.UK now

From 17 October, GOV.UK will be the best place to find government services and information

Access keys