Website of the UK government

Please note that this website has a UK government accesskeys system.

Public services all in one place

Main menu

Wednesday, 3 October 2012

Finding a plumber

If you are considering employing a plumber to carry out work in your home, it is important to make sure they are competent, reliable, trustworthy and professional.


The Institute of Plumbing and Heating Engineering (IPHE), which is the professional body for the plumbing industry, recommends that when finding a plumber you should:

Ask friends/relatives/neighbours who they use.

Use a member of the Institute of Plumbing and Heating Engineering - members have to hold recognised qualifications in plumbing and/or extensive experience.

Get at least three quotes and when asking for quotes find out if there is a call out fee, how many people will be doing the job and if the price per hour includes all the workmen/women or if more is charged per plumber.

Ask for a written quote - unless there are any unforeseen costs, the final bill should not deviate too far from this initial written quote.

Clearly explain all of the work you need doing - write it all down if possible.

Ask how long the job will take.

When you have found a plumber and the job is completed, ask for a full breakdown of the bill so you know where your money has gone.

Useful contacts

Additional links

Student Fire Safety

Fire Safety
Information for students living
away from home

Simpler, Clearer, Faster

Try GOV.UK now

From 17 October, GOV.UK will be the best place to find government services and information

Access keys