Website help

Sustainable cycling

If you are not sure what sort of information you require, or just want to browse around the site, use the top level navigation links located across the top of each page.


The search facility will search content across using the keywords you type into the search box and can be accessed from every page

Contact us

The Department is always pleased to receive comments about its work. We are happy to answer any queries and supply information about what we do. Please see Contact us

Help with downloads

Adobe PDF files

PDF files – created using Adobe Acrobat – retain the formatting of the printed version of a document in an easy to download file. To view PDF files you will need Adobe Acrobat Reader or similar free PDF reading software.

We encourage existing Adobe Acrobat Reader users to download the most current version available for enhanced accessibility features. Viewers with visual difficulties may also find it useful to investigate services provided to improve the accessibility of Acrobat documents.


For Windows users who don’t have Microsoft Word, the Word Viewer allows them to view MS Word files (for versions from MS Word 2000 to MS Word 2010).


For Windows users who don’t have Microsoft Excel, the Excel Viewer allows them to view Excel files (for versions from MS Excel 97 to MS Excel 2010).

Please note that when downloading certain Excel files you may be prompted to ‘update links’ to the file – please key ‘NO’ for this option. If you are asked whether the file ‘is from a trusted source’ please key ‘YES’ to open the file.


For users who don’t have Microsoft PowerPoint, the Power Point Viewer 97 allows them to view PowerPoint files.


A zip file is a compressed (or "zipped") store of either a single document or a collection of files, making it easy to group files together for transporting, copying and saving disk space. You need a zip-compatible decompression program to"unzip" the files.

CSV (Comma Separated Values)

A CSV file is the simplest way in which tabular data can be saved for importing into spreadsheet applications such as Excel or database applications such as Access. No special reader is required for this format.

RTF (Rich Text Format)

A RTF file is a format that lets you exchange text files between different word processors in different operating systems, for example,a document created in Word 97 on Windows 95, saved as an RTF file, can be opened using WordPerfect 6.0 on Windows.

Further help

If you have any difficulties accessing any downloadable files on this website please email Please provide your contact details as well as the name and web address of the relevant file. A member of the team will get back to you as soon as they are able.