Twitter policy

Publisher:Department for Transport
Publication type:Policy
Published date: 5 June 2011

DfT twitter policy

The Department for Transport (DfT) twitter channel (@transportgovuk) is managed by the Digital Engagement Team, on behalf of colleagues across the department.

We do not use automation tools e.g. RSS feeds to generate tweets.

If you follow us, you can expect between two to ten tweets a day.

Tweets will include alerts about:

  • Announcements
  • Press releases
  • New content published on our website
  • New content uploaded to other digital channels e.g. YouTube
  • Marketing campaign messages
  • Invitations to consult
  • Information from our Ministerial team about what they’re doing
  • Occasional live coverage of events

Following

If you follow us on Twitter we may follow you back. Being followed by us does not imply endorsement of any kind.

Availability

We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

@Replies and Direct Messages

We welcome feedback, ideas and engagement from all our followers, and endeavour to join the conversation where possible. However, we are not able to reply individually to all the messages we receive via Twitter.

The Digital Engagement Team read all @replies and Direct Messages and ensures that any emerging themes or helpful suggestions are passed to the relevant colleagues in the department.

We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.

The usual ways of contacting us for official correspondence are detailed in the contact us section of our website.

Driving Standards Agency (DSA) twitter policy

DSA’s Twitter feed @dsagovuk will be updated with the latest:

  • News stories
  • Press releases
  • Invitations to consult
  • New content uploaded to our web channels and YouTube

Why use Twitter to follow DSA?

There are lots of benefits of choosing to follow DSA on Twitter:

  • you’ll be one of the first to find out about latest DSA news
  • you can follow other government organisations, including Directgov, Business Link and GOV.UK all in one place
  • you can access Twitter on your mobile/ smart phone/ tablet, so even if you’re not at your computer you can stay up to date
  • you can subscribe to DSA’s Twitter RSS feed – you can use this to have our latest messages appear in your web browser, email application or even onto your desktop if you have installed an RSS reader; you won’t even need to remember to check for new messages!
  • if you have your own website you can include your own latest ‘tweets’ on your homepage
  • you can ‘retweet’ messages of the people you’re following so your followers can read them too

Retweeting by DSA

Occasionally, DSA’s twitter accounts receive requests from followers to retweet their messages. Being retweeted by DSA does not imply endorsement.

DSA will retweet if the request:

  • is to publicise an event or activity the follower is undertaking for charity purposes (such as Sport Relief, Children in Need or a local charity)
  • is to publicise a message of congratulation on a follower’s pupil (or family member if the follower isn’t an ADI) successfully passing their driving test

DSA may also retweet (without being requested) those tweets whose messages are considered relevant to DSA’s mission of safe driving or riding for life.

DSA will not retweet if the request:

  • asks for endorsement of an activity for commercial gain (such as an event or meeting which charges an entry fee over £5.00)
  • is considered to cause potential embarrassment to DSA

Availability

We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

Need help?

Don’t worry if you’re new to Twitter! If you need help with getting started and want to get a feel for the basics go to help.twitter.com.