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Organising for Quality and Value Programme

Organising for Quality and Value
The Fundamentals for Quality Improvement

Organising for Quality and Value is a foundation level development programme in service improvement skills.

It is proven to deliver the skills and techniques necessary for individuals to support their organisations in achieving QIPP (Quality, Innovation, Productivity, Prevention) objectives.   That’s because participants work on a real-life improvement project, applying what they’ve learned on the programme to the real challenges within their organisation.  This enables individuals to use the learning to deliver sustainable improvement.

Who is the programme for?

This programme is designed for both clinical and operational staff across healthcare and related organisations involved in service improvement including service redesign and improving quality and safety of patient care.

Impact - participant's Improvement Stories

  • Yorkshire and Humber Specialist Commissioning Group, based with NHS Barnsley, identified that children needing long-term ventilation were spending up to 49 weeks longer than necessary in intensive care. The Trust has improved the discharge process so these children now go home much sooner. This has freed up beds and achieved savings of more than £158,000. This project has been chosen by the Specialist Commissioning Group as one of its QIPP initiatives. Read the full case study now Read the full text now (364 KB)
  • Before participation in the programme, only 55% of home visits by health visitors were made within 10-14 days of birth at the Community Health Services Division of Barts and London NHS Trust, against a target of 95%. Since the completion of this service improvement project, the target has been exceeded. Read the full case study now Read the full text now (445.95 KB).
  • An enhanced recovery project at one of the largest acute teaching hospitals in the UK has helped to save £5m and cut beds by 96. The project was publicised on the national QIPP website and was a finalist in the 2011 Health Service Journal Awards. Read the full case study now Read the full text now (184.48 KB).

Benefits of the Programme

For participants

  • Up-to-date knowledge on proven quality and improvement tools and techniques
  • Confidence in developing creative, innovative ways of meeting patient needs and improving care, with  support throughout the programme
  • Skills to lead effective service improvement initiatives
  • Thorough understanding of tried and tested project management approach
  • Sharing and learning from other participant’s improvement stories 

For senior managers and executive directors

The Programme offers a cost-effective way to equip and empower frontline staff with the skills they need to deliver effective and lasting change within their organisation.

  • Achieving the NHS’ ambitious efficiency savings - and improving QIPP at an organisational level - relies on people with the right skills and experience to lead service improvements. This programme has been developed not only to give frontline staff a thorough grounding in service improvement, but crucially, to guide them through the experience of applying these tools and techniques to a real-life project
  • Staff can achieve return on investment through the application of the learning
    Read the full case study now Read the full text now (364 KB)
  • Evidence from participants suggest that the programme helps Increase individual’s confidence to get improvement projects really working and help drive these changes with their teams.

“As well as providing the space, this programme provides the tools and techniques you need to make these changes. Do I believe it represents a good return on investment? Absolutely!”
Roz Howie, Deputy Programme Director for the Productive Surgical Specialties, Nottingham University Hospitals NHS Trust

“Completing the Organising for Quality and Value programme has made a dramatic difference to my confidence. Before the programme, I knew what I wanted to do, but I lacked the skills to do it. My improved confidence has had a real impact on my team, too.”

Hazel Faulkner, specialist nurse in Occupational Health, Trafford Healthcare NHS Trust

Programme design and how to book

Organsing for Quality and Value programme

The aim of Organising for Quality and Value programme is to enable individuals to initiate and sustain a local improvement project by developing their skills and knowledge, supported by a range of tools and products from the NHS Institute

What The Programme Covers

Organising for Quality and Value is an intensive programme delivered over five days, spread over a three to four-month period. It has been developed by the NHS Institute following extensive consultation with NHS colleagues.

Participants not only learn from programme presenters, but also from one another as they share their different issues and approaches to change. The programme is delivered by presenters with extensive knowledge and hands-on experience of service improvement, and it includes approaches and insights from other sectors besides healthcare. Everyone attending the programme receives a comprehensive set of learning resource workbooks and support materials, which they can refer to and share with colleagues.  They are also supported in the application of their learning to local project  by a programme facilitator and other supported learning approaches.

Organising for Quality and Value covers eight modules over a five-day period:

  • Leading improvement
  • Project management
  • Engaging others
  • Sustainability
  • Creativity for improvement
  • Process mapping
  • Measurement for improvement
  • Demand and capacity management

Organisations wishing to train 20 staff or more can commission their own programme, if they wish, delivered at the location of their choice. Those with fewer staff wishing to attend can join one of the occasionally open programmes. Up and coming open programmes are in the events box to the right of this page.

More detailed information on Organising for Quality and Value programme content is available by downloading the programme guide or by contacting us to discuss your requirements.

How to Book
To discuss how the programme could help you achieve your service improvement objectives, or to book a cohort for your organisation, please e-mail us with your enquiries or requests.

e-mail: organisingquality@institute.nhs.uk

Alternately you can contact Alice O’Neill on 07884 473414 or Jenny Bramhall on 07810 657250

Read the experience of other organisations to see how they benefited from the Organising for Quality and Value programme. [Link to case studies section]  


“I think like a service improvement manager now. Rather than reacting to what is going on around me, my brain now looks at things as a process. I plan proactively, rather than fire-fighting.”

Helen Scrimshire, Better for You Project Lead, Nottingham University Hospitals NHS Trust