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Correct User ID and password not accepted

Three unsuccessful attempts to log in locks the account for two hours.

Requesting a password reset or User ID reminder does not unlock the account.

Please wait at least two hours and try again.

  • If that does not work request a password reset - see our help topic on forgotten password.
  • If you are not able to reset your password request a User ID reminder - see our help topic on forgotten User ID.
  • If you are unable to do either then you cannot access the account. You will need to re-register - see our help topic on forgotten User ID and password.

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