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Contact the Export Control Organisation


Information on how to contact the Export Control Organisation. This includes our general helpline number and postal address, how to contact licensing case officers, the contact point for specialised applications, contact point for training and seminars, how to register for the ECO mailing list and "Notices to Exporters" and finally how to send in customer feedback comments.

The Export Control Organisation is responsible for issuing export licences for so-called "strategic" goods. This includes a wide range of items including military and dual-use goods, firearms, nuclear, chemical, biological products and much more, as well items that are controlled when transmitted electronically.

If your query is about export controls that are not within the remit of ECO's activities, then you are advised to consult the advice on the Businesslink website - Do you need an export or import licence?  

Contact Details

The ECO's Helpline is on hand for general queries about strategic export licensing.

Export Control Organisation
3rd Floor
1 Victoria Street
London SW1H 0ET

Tel: 020 7215 4594
Fax: 020 7215 2635

Email:
eco.help@bis.gsi.gov.uk

Contact Details of Licensing Officers

If you have a specific query about a licence application being made via our SPIRE export licensing database, you can contact the relevant case officer. View the list of Contact Details for Export Licence Application Enquiries which is published on the SPIRE  website.  

Remember to include your SPIRE licence application reference number in any communication with ECO.

We strongly urge you not to progress chase licence applications that are within the 20 day working target, due to high call volumes.

Training and Seminars

The ECO delivers a wide range of training and seminars to our customers via our UK Export Control Training and Skills Academy. From here you can find details on current scheduled training dates and how to book bespoke courses.

Denise Carter
Awareness Co-ordinator
Export Control Organisation
Department of Business, Enterprise & Regulatory Reform
Bay 360
1 Victoria Street
London, SW1H 0ET

Tel: 020 7215 4459
Fax: 020 7215 0531

E-mail : denise.carter@bis.gsi.gov.uk  or web.comments@bis.gsi.gov.uk

ECO Mailing List and “Notices to Exporters”

The ECO provides an email newsletter called “Notices to Exporters”. Via this notification service you will be kept informed via email of the latest information issued by the Export Control Organisation including updates on legislation and sanctions, notification of Open General Licence revocations and other export control related issues. We issue approximately 30 notices annually about legislative updates and other changes.

You can subscribe either via email, RSS feed RSS or Twitter feed Twitter

To register by email you need to provide us with:

  • your name
  • your company/organisation name
  • your sector
  • your full address
  • your telephone number
  • your email address

Points to Note

The list will be handled in accordance with Department for Business departmental instructions for handing protect and commercial in confidence material.

You should note that this mailing list is separate to the contact details you need to provide to register or apply for licences on the SPIRE export licensing database.

It is also separate to any other central Department for Business or Businesslink registration or mailing list functions.

Customer Comments

We welcome constructive suggestions for improving the services we provide. For comments on our website and our other services, please contact us on web.comments@bis.gsi.gov.uk

If you are dissatisfied with the service we provide, we would like to know. In the first instance, you should speak to your usual contact in the ECO, such as your case licensing officer.

If you are still not satisfied, you should write to:

Head of Compliance, Export Control Organisation, 3rd Floor, 1 Victoria Street, London, SW1H 0ET

We will then investigate the complaint and give you a full response.

Our commitments to customer service, including timescales for responding to complaints are published in the ECO's Service and Performance Code (PDF, 129 Kb) . Further details about our service to customers can be found on the export control pages on the Businesslink website.

Export Control Organisation

Updated: 16 February 2012

Export Control pages on Businesslink

Access guidance and information on export control issues on the Export Control pages on the Businesslink website.

Contact the Export Control Organisation

See the Contact the Export Control Organisation page for further contact details.

Minister responsible

Mark Prisk is the minister responsible for this policy area.


 

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