We are always pleased to receive comments and supply information about what we do.
We aim to answer as many as possible of your common questions or queries via our website. So, before contacting us, please consult the following pages of information about commonly raised topics:
Defra has a Customer Contact Unit which deals with all enquiries about Defra’s policies on behalf of our Ministers. You can contact us by telephone, letter or email.
If you need a quick response, please contact the telephone Helpline
- 08459 33 55 77
- From outside the UK: 44 (0) 207 238 6951
- Minicom/textphone for the deaf and hard of hearing: 0845 300 1998
Calls can cost up to 5p per minute for BT users. Calls made using other service providers or mobiles may cost more.
The telephone Helpline is open between 8am to 6pm Monday to Friday. The Quarantine, Whole Farm Approach and Defra Publication options from the Defra helpline are available from 9am to 5pm Monday to Friday.
Helpline staff can answer many of the questions put to them. If they are unable to answer an enquiry themselves, they will connect callers to other Defra staff who can deal with enquiries on specialist issues.
Email or Post
You can contact us in writing by emailing email@example.com or writing to the postal address below.
17 Smith Square
If you wish to write to a Defra Minister, please address the letter to the appropriate Minister and use the above address.
We have a 15 working day target to reply to written correspondence requiring a response, but we aim to reply sooner. Sometimes enquiries fall under the remit of other government departments so we need to transfer correspondence. This may cause a slight delay in the response.
For technical queries or problems related to our website, you can contact us by emailing firstname.lastname@example.org. This address must not be used for general queries about the work of the Department – these will simply be forwarded to the Defra Helpline (see above) and your query may be delayed as a result.