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Knowledge and understanding transferable to other workforces

Read about each of the required skills and a description of what those skills mean at level 7 (advanced practitioner)

<<< Skills Development Framework online home page

Use the quick links below to jump between the different skill levels

Level 3

Level 4

Level 5

Level 6

Level 7

Level 8

Skills at level 7

Explanation at level 7

Knowledge and understanding transferable to other workforces

Sets exemplars for the provision of excellent customer service, differentiated to the user

  • Knows how to recognise and maintain excellent customer service, differentiated to meet specific needs, as applied to young people and their families.

Manages resources effectively and efficiently 

  • Can select and use resources effectively and efficiently, evaluate their value added and how to prepare a case for additional resources to meet specific needs.

Advocates for the integrated service/organisation

  • Understands the purpose of advocating for the service/organisation, selection of methodologies and evaluation of impact on outcomes for young people.
Advocates for the integrated service/organisation
  • Knows occupational standards, quality standards and organisational standards as applied to the integrated working team.
  • Can evaluate quality improvement strategies and standards to improve outcomes for young people

Additional knowledge and understanding for those in a management role at level 7:

Manages the strategic development of the organisations/service

  • Understands and applies models of strategic planning and development appropriate for integrated working and knows how they align to models of social pedagogy.

Manages the human resource/workforce development of the organisation/service

  • Knows the principles of human resource development and human resource management.
  • Understands what constitutes workforce development and knows how to implement strategies’ costs effectively.
  • Can manage and motivate a diverse multi-disciplinary team.

Manages a significant budget on behalf of the organisation/service

  • Understands essential financial management and can set, manage and monitor a budget.
  • Ensures that physical resources are fit for purpose when managing disparate and multi-disciplinary teams across a number of organisations/sites.
Page updated: 15 September 2011

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