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Knowledge and understanding transferable to other workforces

Read about each of the required skills and a description of what those skills mean at levels 4 and 5 (developing practitioner)

<<< Skills Development Framework online home page

Use the quick links below to jump between the different skill levels

Level 3

Level 4

Level 5

Level 6

Level 7

Level 8

Skills at levels 4 & 5

Explanation

Knowledge and understanding transferable to/from other workforces

Provides excellent customer service, differentiated to the user
  • Knows what constitutes excellent customer service, differentiated to meet specific needs, as applied to young people and their families.
Uses resources effectively and efficiently
  • Recognises what resources are available, how to use them effectively and efficiently and how to seek additional resources to meet needs.
Advocates for the integrated service/organisation
  • Knows how and when to advocate for the integrated service/organisation and for what purpose.
Applies relevant quality standards
  • Knows and uses occupational, standards and organisational standards as applied to own role as a developing practitioner.
Page updated: 15 September 2011

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