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Supporting agencies

Redundancy can be a difficult time, and with so many different support offers to help individuals who are facing redundancy, the help can be baffling.  Yorkshire Forward are working in collaboration with various support agencies and have listed the advice with contact details below to help individuals to get back into work:


The Advisory, Conciliation and Arbitration Service (ACAS) is an organisation devoted to preventing and resolving employment disputes.  ACAS is for both employers and employees who are involved in an employment dispute or are seeking information on employment rights, practices and redundancy. The helpline provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

Read the ACAS Redundancy Booklet for more information.

Helpline: 08457 47 47 47

Association of Chief Executives of Voluntary Organisations (ACEVO)

ACEVO is the professional body for the third sector's chief executives, with over 2000 members. They have been providing support and advice to members for over 20 years with a view to increasing the sector's impact and efficiency. To find out more information on how ACEVO can help to connect, develop and represent third sector leaders view a list of their events and training courses or visit their website.

ACEVO have set up a support website to help charities and voluntary organisations through the recession. The website contains a range of guidance from funding and fundraising to mergers and management during the downturn. You can also find advice on how to cut costs, recruit volunteers and how to recover after the recession.



ACSOL – Accelerated Career Search On-Line – is the UK’s only integrated career management and job search tool available online.  ACSOL simplifies, organises and speeds up your job search by searching 4500+ job sites, helping to tailor CV’s and cover letters, managing contacts and sending reminders of interviews and deadlines.

ACSOL is an initiative of The Icarus Partnership Limited, which specialises in providing individuals with career transition advice and career guidance via a network of highly qualified career counsellors.

Yorkshire Forward has negotiated a special rate to help individuals back into the workplace more quickly. Sign up for ACSOL for 3 months and you will receive the 4th month for FREE. Simply register with ACSOL as a new user and enter the following Yorkshire Forward promotional code: YF285UBYU

Helpline: 0161 490 4250

Business Link

Business Link is a free business and support service available online and through local advisors.  Business Link Yorkshire offers help on setting up your own business and workshops on how to build and develop your business through these tough times.

For advice on starting up your own business visit the Business Link website

Helpline: 0845 6 048 048

Chartered Management Institute

The Chartered Management Institute is the chartered professional body that is dedicated to management and leadership, committed to raising the performance of businesses. The Institute of Business Consulting in association with the Chartered Management Institute is pleased to announce the launch of a new redundancy support service enabling individuals to speak directly with a redundancy counsellor.

The campaign, Dr Redundancy, is open to members and non-members who can access:

  • a free telephone consultation with a trained specialist
  • free-to-download resources covering issues such as how to identify transferable skills and understanding the legal position of redundancy
  • practical tips on what to do immediately after being made redundant
  • the ability to post questions for Dr Redundancy to answer and share experiences of dealing with job loss

If you are looking for help when it comes to dealing with redundancy, our trained counsellors can help you to get your professional life back on track. We can also offer support if you are looking to help colleagues across your organisation. To find out more information about the service, please call 0845 053 0403 or visit the website.



The Chartered Institute of Personnel and Development (CIPD) is the United Kingdom's leading professional body for those involved in management and development.  
This is usually the first point of call for advice on employment law and business relations for HR advisors to browse on behalf of individuals, with some areas access restricted for CIPD members.

For more information read the CIPD’s redundancy factsheet


Citizens Advice Bureau

The Citizens Advice Bureau provides a service called Advice Guide that helps people resolve their legal and money problems along with other issues by providing free information and advice. 

Find your local CAB office


Consumer Credit Counselling Service

CCCS is a registered charity offering free, confidential advice and support to anyone who is worried about debt.  Based on a proven and successful formula, their website and team of highly trained counsellors can provide helpful advice on personal budgeting, the use of credit and practical solutions to solve your debt problems, including managing achievable plans to repay debts.

For online debt counselling which is tailored to your individual circumstances try their Debt Remedy service now.

Helpline: 0800 138 1111

Direct Gov

Direct Gov is the website for information on all public services, covering topics such as redundancy, rights, tax, benefits and other issues.

For more information visit DirectGov’s advice for redundancy.



Insolvency is the inability to pay one’s debts.  The Insolvency Service provide initial information on insolvency and redundancy legislation and procedures, including redundancy payments offices and bankruptcy.

For more information read Insolvency's redundancy and insolvency guidance booklet and advice on dealing with debt and bankruptcy

Helpline: 0845 602 9848 (Insolvency) or 0845 145 0004 (Redundancy)

Institute of Leadership and Management

The Institute of Leadership and Management (ILM) is leading on learning and development for managerial staff, providing events, training courses and a community of over 30,000 leaders and managers committed to improving their performance.

The ILM is offering six months free membership to help managers negotiate the downturn and get back to work. If you are a manager and unemployed you can sign up for ILM’s ‘Free Support' package giving you access to an extensive range of resources to increase your skill levels and find a new job.


Jobcentre Plus

Jobcentre Plus is part of the Department for Work and Pensions provides help and advice on jobs and training for people who can work and financial help for those who cannot.

For help and support getting back to work read the find your way back to work brochure


Skills Funding Agency

The Skills Funding Agency is responsible for improving the UK workforce by upskilling young people and adults.  They fund the ‘In Our Hands’ campaign to encourage individuals to train and upskill and the ‘Train to Gain’ fund to encourage businesses to improve their workforce and competitiveness. 

For advice on careers and learning visit the career advice website


National Debtline

National Debtline is a free, independent, national telephone helpline for people with debt problems in England, Wales and Scotland.  National Debtline are committed to answering your call and discussing your debt problems with you and the options available to you. The specialist advice that we give over the telephone is backed up with written self-help materials which we can send out to you for free. If your circumstances meet certain criteria, we can, if you are interested, assist in setting up a Debt Management Plan for you, for free.

Helpline: 0808 808 4000 (Opening Times Mon-Fri 9am-9pm and Sat 9.30am-1pm)

National Homelessness Advice Service

The National Homelessness Advice Service (NHAS) offers advice agencies the specialist support and professional resources to enable advisers to give the most appropriate, accurate and timely housing advice to people. Their expertise is drawn from the housing and advice specialisms of their partner organisations Shelter and Citizens Advice.

If you are worried about keeping up with your mortgage repayments, act now to stop it from becoming worse and visit the NHAS guide.



nextstep is a free service funded by the LSC, that offers face-to-face careers information and advice, with help and support about training, learning and the world of work in Yorkshire and the Humber.

The service provides advice on where to start updating your skills, how to find a new job and helping those who haven't worked for a while or have left school without any qualifications.

Find your local nextstep office


Open University

The Open University have launched a new initiative allowing people around the nation to outsmart the recession by topping up their skills.  The new website "Re-launch' contains information on how to improve your skills, a skills health check to release your best potential, sectors which are doing well in the economic downturn and help on how to apply and CV writing.  In addition to top tips for getting jobs, the website grants you access to free educational resources and advice about accessing financial assistance for fee-paying courses.

Order a free prospectus today or visit the Open University’s Redundancy Pages for help on how to outsmart the recession.

Helpline: 0845 300 6090


Relate is a counselling service that works to promote health, respect and justice in couple and family relationships.  Successful, healthy relationships are essential for fulfilling, stress-free lives.  It can help to talk about relationships with other people who are going through similar things.

If you are finding it difficult to talk to your partner or family about redundancy, Relate can support you personally face-to-face, via their website, on the phone or using their workshops. This can help to put things in perspective, learn how to deal with difficult situations, restore balance to family life and keep time aside for you and those close to you. Parents can now use a free text and live-chat service to work through worries at their own pace. Text 60616 or visit the Relate for Parents website to get instant support.

Click here to find your nearest Relate centre

Relate also offers relationship counselling, parental support, sex therapy, advice, mediations and consultations. 

Helpline:            0300 100 1234

Train to Gain

The Enhancement Fund, using Yorkshire Forward and ESF funding has improved the Train to Gain service in Yorkshire and the Humber allowing more flexibility to the support and delivery. During the economic downturn, it is even more important to improve the skills base of your remaining workforce, with help from the LSC offering a wide range of support.

Find out what support Train to Gain can offer to your business

Helpline: 0800 015 55 45



The Trade Union Congress (TUC) is made up of 58 unions that represent over six and a half million people across the UK. The TUC  campaign for a fair deal at work for people from all walks of life and have developed workSMART, a service which help people to get the best out of their work.

For more information read the TUC's Redundancy booklet or read their advice on working in an economic downturn
Includes information regarding:

  • Redundancy
  • Claiming Benefits
  • Dealing with Debt and Rising Prices
  • Accessing Work

If you would like to join a union, view the TUC’s Union Finder

Helpline: 020 7636 4030 / 0113 242 9696

Works for You

Works for You is a free mentoring service.  It aims to support people in Yorkshire & the Humber with diplomas, degrees or equivalent qualifications who have been made redundant, are under threat of redundancy, or who simply feel that their career development prospects in the region are limited by the current recession.

You will undertake an initial assessment, receive one-to-one coaching and support, and be matched with a mentor with high-level experience in the business world who will give you further guidance and support.  You will also have access to a range of relevant training courses and workshops.  The project will help you to develop your employability and secure the career opportunity you deserve.

The project is managed by Hull University Business School, but their mentors operate across the region and mentoring can take place via email or telephone as well as through face-to-face meetings.  The Business School has a successful track record of supporting people  through mentoring and e-mentoring.

For further information:  download our flyer

Helpline: 01482 463273