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The ICT Benchmarking Study

In 2008, Yorkshire Forward undertook research using 2,531 telephone interviews with a range of private-sector businesses of varying sizes.  

Why do we do this research?

We undertake an annual ICT benchmarking study to measure how well we’re meeting the objectives laid in the 3-year regional framework by the Yorkshire & Humber ICT Partnership Group, which we carry out by surveying the region’s small and large businesses.

How is the study done?

To ensure the quality and accuracy of responses, interviews were carried out with the person responsible for making decisions about how their organisation uses ICT.  

As with the previous years, results from the survey interviews were re-weighted to represent the structure of the business population in Yorkshire & Humber. According to the Annual Business Inquiry data, which was used to generate the sample of companies for the survey, there are around 157,488 businesses in the region.  

The research questionnaire covers a wide range of topics, and the questions are grouped under 7 major headings. These make up the main sections of the report:  

  • Infrastructure: Computer use and adoption of key technologies
  • Internet & broadband: Internet access; connection type and speed
  • Websites: Ownership and impact
  • Transacting online: Online ordering and payment facilities; transacting online with the public sector; and trading online internationally
  • Practices & processes: IT-supported business processes; application integration; remote access; and security
  • Skills & support: Main source of skills internally; outsourcing; desired topics of advice; awareness and use of support; and e-learning
  • Attitudes: Importance of e-business; drivers and barriers to adoption; and the cost/benefit of e-business
  • Product development.

How are we doing?

Please read our latest benchmarking report.