Revenue and Customs (HMRC)
Revenue and Customs: our vision
HM Revenue and Customs' vision is to:
- close the tax gap
- make our customers feel that the tax system is simple for them and even-handed
- be seen as a highly professional and efficient organisation.
Our core purpose is to make sure that the money is available to fund the UK’s public services and help families and individuals with targeted financial support.
By 2015, HM Revenue and Customs will become an administration that is at once more efficient, more flexible in dealing with customers and more effective in bringing in revenues. We will be smaller and more streamlined, as we remodel services for customers and invest in work against tax avoidance, evasion and fraud.
We are using our customer centric strategy to deliver this transformation. Using our understanding of customers to focus our efforts where they will have the biggest effect, tailoring our services to the needs, abilities and motivations of our customers.
In all that we do, we will work to ensure that everyone in the UK pays their fair share and support taxpayers to meet their responsibility to society by paying the tax that is due.
Revenue and Customs: our priorities
Deliver a more focused and effective tax administration
Create a tax administration that is more efficient, flexible and effective by using our customer-centric approach to transform the way we deliver services, manage contact and conduct interventions.
Use our understanding of customers to target resources to the areas of greatest risk, investing £900 million to tackle avoidance and evasion, attacks by organised criminals and to improve debt collection capacity. This will bring in an estimated £7 billion a year by 2014/15 in additional revenues.
Transform PAYE through the use of real-time information in order to bring service improvements to employers and taxpayers.