Our approach

Commissioning support modules

The Productive Commissioning Team

This module will support people to become more productive in their work management.

Identifying areas for personal and team improvement - focusing on email, workload and meetings management - will allow commissioners more time to focus on the key tasks of commissioning. 

Module information

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Productive Care Commissioning homepage

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Strategic Leadership

This module will support senior leaders in consortia to develop and lead effective senior teams through enhanced strategic thinking and approaches, providing greater recognition of an improved performance in complex circumstances.

Module information

This module is currently being developed.

Personal Leadership

This module will:

  • enhance personal effectiveness thereby improving senior team performance
  • provide insight into individual strengths and development needs
  • provide individual support and challenge to leaders.

Module information

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Personal Leadership

Board and Team Development

This module will support senior leaders in clinical commissioning groups to develop and lead effective senior teams.

Module information

This module is currently being developed.

Board and Team Development

Successful Partnerships: developing a compact

This module enables clinical commissioning group members to understand how to develop successful partnerships.

Module information

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Successful Partnerships: Deveoping a Compact

Joined-up Care: Delivering Seamless Care

This module enables commissioners, as leaders of the local health economy, to:
  • understand critical factors that enable services to integrate - improving quality and patient experience, reducing inefficiency and increasing productivity
  • use practical examples and tools to be able to commission integrated services successfully.

Module information

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Joined-up care: Delivering Seamless Care

Empowering Local Communities

This module assists commissioners to: 

  • understand the theory behind transformational community development and how it relates to current health policy
  • be confident in the application of the various community development approaches
  • bring public sector organisations and communities closer together - leading to the mobilisation of community activities and increased social capital
  • support emergent local leaders in communities.

Module information

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Empowering Local Communities

Project Delivery for Commissioners

This module enables commissioners to confidently apply project management techniques using a five-step guide which covers the whole project management process, from creation of the project team right through to implementing the new pathway.

Module information

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Project Delivery for Commissioners

Making Better Decisions including Return on Investment

This module shows participants how to address difficult questions such as ‘are things getting better?’ and ‘what should we do now?’ By following a robust way of measuring the right things in the right way, participants will not only be able to answer these questions but avoid taking the wrong actions.

Module information

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Making Better Decisions including return on investment

Managing Capacity and Demand

This module looks at flow along a pathway to understand why queues form and how to tackle them, an essential element for commissioners to understand as they appraise existing services and plan new ones.

Module information

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Managing Capacity and Demand

Prioritising Commissioning

This module provides a combined strategic planning methodology and practical toolkit for determining commissioning priorities, designed to help commissioners understand what they should be commissioning for their patients.

Module information

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Prioritising Commissioning

Tools and Techniques for Commissioning Redesigned Care

This module supports commissioners to:

  • identify the current reality facing commissioning teams looking to redesign care pathways
  • identify the opportunities for innovation in those redesigned pathways
  • introduce a range of tools to enable the creation of innovative futures, including an assessment of the innovativeness of each idea.

Module information

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Tools and Techniques for C

An Improvement Framework for Commissioners

This module is designed to:

  • introduce commissioners to a framework and tools that can be used for delivering service improvement when dealing with complex problems (eg, reducing childhood obesity rates)
  • bring together measurement based service improvement methods, techniques for analysing ‘wicked’ problems and approaches for identifying and planning multiple complimentary improvement activities.
This module is based upon the guide An Improvement Framework for Commissioners.

Module information

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An Improvement Framework for Commissioners

Modelling and Simulation for Commissioners

This modules enables commissioners to understand the benefits of using modelling and simulation techniques to support their commissioning activities.

Participants need no prior knowledge of the subject, nor do they need any specialist skills in data or statistical analysis.

Module information

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Modelling and Simulation for Commissioners

Facilitation

This modules supports commissioners to:

  • increase their knowledge and understanding of facilitation skills for service improvement
  • engage people and maximise their participation in the quality improvement process.

Module information

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Facilitation

Leading Improvement

In this module, commissioners are supported to:

  • explore issues which influence how quality and improvement initiatives are led
  • establish the importance of strategic links within improvement projects.

Module information

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Leading Improvement

Sustaining Improvement

This module is designed to assist commissioners with:

  • identifying the factors affecting the development of sustainable redesigned care.
  • identifying what can be done before, during and at the end of care redesign to ensure improvements are sustained.
  • collaborating and create lasting improvements in redesigned care.

Module information

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Sustaining Improvement

Improving Patient Safety for Commissioners

This programme gives commissioning leaders new ideas, skills and confidence to achieve sustained reductions in patient harm, whilst working with providers to drive forward improvement in quality and safety

Module information

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Improving Patient Safety for Commissioners

Productive Partnering

Productive Partnering is an evidence based assessment tool to gauge partnership effectiveness against nine domains. The aim is to enable leaders and organisations to identify and assess areas they need to focus on to improve partnership working and make partnering activities more productive.

Module information

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Productive Partnering

Helping Clinical Commissioning Group(s) to begin their commissioning journey

You may have undertaken an assessment of your needs locally, or you may need support to carry out a diagnostic exercise to identify priorities. Either way, this is an essential first step to creating a successful local CCGs and being an effective commissioner. There are a number of ways to do this, ranging from long-standing tools to new online diagnostics. We can help by either facilitating diagnostics or working with you to act on the outcomes of local exercises you've already carried out.

Building on local foundations

In working with CCGs, our approach is to find out what is working well locally. The key steps include considering:

  • What is already working well locally?
  • What skills are already present locally?
  • How do you build on these?
  • What are the gaps and priorities for development?
  • What is your role, what do you want to lead on and what support do you want to contract from others?

Our approach

Clinically led and collaborative

The RCGP Centre for Commissioning, working with the NHS Institute, is committed to supporting GPs, practices and CCGs in rising to the new challenges. We will help you build a new community of practice in your locality - fully engaged and committed to improving care and outcomes. Using innovative multi-professional service design methods, you can improve quality through better cohesion and streamlining of services.

Community focused

You will discover new ways of engaging with patients and the public. Quality commissioning requires us to move away from merely consulting with the local community to meaningful involvement. We can support you to share knowledge, decisions, power and responsibility with patients, carers and the community. We support clinicians and managers to build commissioning priorities on the best evidence around public need, and to design services that better serve the interests of the public.

Comprehensive and cohesive - credible, connected, solution, outcome and delivery focused

By carefully incorporating patients and the public in the co-production of local priorities and plans, commissioners can ensure that the needs of everyone in the community are taken into account. Our methods for large scale change and whole system engagement can help you reduce inequalities as well as improve outcomes across the population. Our primary care improvement programme can help general practices play their part in improving quality, safety and productivity, to ensure commissioners achieve their Quality, Innovation, Productivity and Prevention (QIPP) goals.

Improving value

In times of growing need and rising healthcare costs, it's more important than ever for the health and social care system to improve value. Quality commissioning requires effective stewardship of public resources. Our world-renowned tools can help commissioners and providers improve quality and patient safety, reduce waste and improve satisfaction for patients and staff.

Early impact

Since the Centre’s formation, we have developed a competency framework and, in 2011, we delivered a programme of commissioning workshops, accelerated improvement events and summits across England involving over 1500 participants, mainly GPs.

Competency framework

The competency framework is a tool to support GP Clinical Commissioning Group(s) in identifying their individual core competencies by:

1. evaluating knowledge, skills and attitudes
2. identifying learning needs
3. informing the values, roles and development of Clinical Commissioning Group(s)
4. informing development and the assurance of education, training and support for GPs and CCGs.

Competency framework

Accelerated improvement events

Reflecting its role in leading the Centre’s support for CCGs, the NHS Institute has designed and led a series of accelerated improvement events focusing on GP led commissioning.

Over 500 local clinical leaders and key stakeholders from across the health and social care community were brought together at these events to explore and develop solutions to tackle complex issues and local priorities.

Key challenges included managing large scale change and delivering more for less whilst improving quality and safety. Participants left with further clarity and consensus on the local direction of travel in responding to Equity and excellence: liberating the NHS, as well as a plan for action.

For example, one of the events took place in Welwyn Garden City in February 2011. It drew over 100 participants, including 46 of the 50 local GP practices across West Hertfordshire. Evaluation showed 86% of participants either agreed or strongly agreed that have a better understanding of what is needed to make progress with GP CCGs. On average 85% of participants said that they would recommend programmes like this to their peers.

Commissioning homepage

Visit the homepage to access all of the modules in the image above.