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29/11/2011
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Regulating the market

Postcomm’s regulatory duties are legally defined by the Postal Services Act 2000, and derive from European Postal Directives. We regulate the mail market through granting licences for the collection and delivery of mail. Where conditions of these licences are breached, we can take action to enforce them..

Because we need to be knowledgeable about the market in order to regulate it, we also carry out regular surveys of businesses and residents to find out what they think about their postal service.

Postal legislation

Postal legislationTwo pieces of legislation govern our work; the Postal Services Act 2000 and the 1997 Postal Services Directive (as amended). More...

Licence enforcement

Licence enforcementAn important part of our job is to make sure that postal operators comply with their licence conditions, and to take appropriate enforcement action if they do not. More...

Postcomm investigations

Postcomm investigationsWe have wide-ranging powers to gather information and investigate complaints about the postal market. More...

Customer and business surveys

Customer and business surveysWe carry out an annual survey of residential and business mail users so that we can monitor customer behaviour and attitudes towards the postal service. More...