In Natural England, we do our best to provide you with the highest possible standard of service.
We promise to treat you fairly, courteously and sensitively and we aim to achieve the following standards:
Please send us your feedback using our online Feedback form. It will be dealt with by our Customer Service Team.
We welcome and value your comments, complaints and suggestions about how we provide our service. We would like to hear from you if you:
If you do not wish to use our on-line feedback form, you can:
email the Customer Service Team or
contact the person who provided the service to you, by whatever method is most convenient.
Please also see the Natural England complaints procedure.
Quarterly summaries of feedback received via our online feedback form:
|January - March 2011||18||5||5||Q4 2010-11 report|
|October-December 2010||19||0||7||Q3 2010-11 report|
|July-September 2010||15||4||4||Q2 2010-11 report|
|April-June 2010||15||5||11||Q1 2010-11 report|
|January-March 2010||12||1||10||Q4 2009-10 report|
Average response times to online customer feedback, which includes compliments, complaints, comments, suggestions:
|Period||Forms received||Average response time (days)|
|January - March 2011||28||5.3|
Key results of the 2009 customer survey:
|Survey||Familiarity (%)||Satisfaction (%)|
Environmental Stewardship customers only
See Disclosure log