Contact us

Learner Support

There are several schemes available that provide help with financial support for young learners. The Directgov website provides details, or you can call the Learner Support Helpline for questions on:

  • Care to Learn,
  • Dance and Drama Awards,
  • the Residential Support Scheme for people studying away from home.

Learner Support Helpline: 0800 121 8989
Opening hours: 9am to 5pm.

The Learner Support Helpline can also help with questions about the transitional Education Maintenance Allowance (EMA) and transitional Adult Learning Grant (ALG).

The Directgov website has information on the following schemes.

For enquiries about Professional and Career Development Loans (PCDL) please phone Next Step on 0800 100 900 or the PCDL helpline on 0800 585 505.

Next Step, the government careers and education advice agency, offers free advice on returning to work, re-training, paying for your learning or finding childcare.
Next Step telephone number: 0800 100 900
Opening hours: 8am to 10pm

Careers Advice

Next Step is the publicly funded agency that gives advice on education, training and careers.
Next Step phone number: 0800 100 900
Opening hours: 8am to 10pm



For provider enquiries about the 16-19 Bursary Fund, please email

For enquiries about adminstering any of the above learner support schemes please phone the Provider helpline.

Phone number 0845 600 7979
Opening hours: 9:00am to 5:00pm

For enquiries about registration for Professional and Career Development Loans (PCDL) please phone 0845 000 0045



Providers with enquiries on funding rates and the funding formula can e-mail


For all enquiries e-mail



If you have questions about anything else and for general enquiries please contact the YPLA:

The Young People's Learning Agency
Cheylesmore House
Quinton Road

Phone: 0845 337 2000

Not sure who you need to speak to? Our key contacts list covers all our principal business functions.


Visiting us?

Our national office in Coventry is a five minute walk from the train station and a stone's throw from the ring road. You'll find us here.

If you have any questions about YPLA vacancies, please contact HR at:

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