Feedback and complaints
We're always working to improve what we do and your feedback can help.
If you can suggest an improvement to the way we work or if you have a complaint please contact our customer relations team:
Customer relations manager
53-55 Butts Road
Coventry CV1 3BH
Enquiry line 0300 303 3011
Fax 0300 303 3014
Textphone 0300 303 3012
We investigate and respond to complaints within 10 working days. If we can't respond in full within that time, we'll write to tell you what is being done and when you can expect a full response.
Ofqual is the regulator of qualifications, tests and assessments in England and vocational qualifications in Northern Ireland. Regulatory issues can be raised directly with Ofqual.
Contacting the ombudsman
We work hard to resolve complaints in a quick and appropriate way. However, if you feel your complaint has not been dealt with fairly, you can ask your MP to write to the independent parliamentary commissioner for administration (the ombudsman) to request a review.
Following investigation, the ombudsman may conclude that a complaint was wholly or partly justified, in which case the organisation may be asked to resolve the matter. If the complaint is found to be unjustified the case may be closed.
Last modified: 01 Jul 2010