Main Document 2.69 MB
This report looks at the opportunities, barriers and solutions to using the Social Web for cultural
heritage institutions in the United Kingdom, and especially in England and Wales.
It considers briefly the historical background of the use of information and communications
technology by cultural heritage institutions in the UK, and why it is important to consider how
they can use the Social Web.
The report explains briefly the difference between the first phase of providing cultural heritage
Web resources, when organisations created content and published it within a fairly static web
site, and this second phase, the Social Web, which focuses on dialogue and interaction
It connects the broader current debate about enabling people to engage with public services to the existing communication skills of people working in cultural heritage.