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Careline service

At certain Embassies, High Commissions and Consulates, our passport enquiries are only handled by our passport information helpline

Cash (Paying passport fees by cash)

Do not send cash in the post with your application.

Change of appearance

If you can still be identified from the photo in your current passport, you don't need to apply for a new one.

Cheque (Paying passport fees by personal cheque)

Please make sure you refer to this as payment methods differ between the Passport Processing Centres and will change periodically.

Child applications

Since March 1998 children cannot be added to a parent’s or a guardian’s passport.

Collection of passport by third party

The person collecting the passport must also provide our consular staff at the reception his or her own identification, and if possible, the original receipt.


Advice on countersignatures can be found in the notes accompanying passport application forms which applicants should read carefully.