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Funding of £27 million secures Face-to-Face Debt Advice Programme

The future of the face-to-face debt advice programme has been secured today with £27 million of funding for the next year, the Government announced today.

The Government wants to ensure that individuals facing financial difficulty can get valuable impartial advice early, rather than wait until their problems become much more difficult to resolve.

The funding announced today will secure the future of the face-to-face debt advice programme for 2011/12 and will ensure debt advice can continue to be provided by the Citizens Advice Bureaux and other independent advice agencies across England and Wales.

Secretary of State for Business Vince Cable said:

“It’s vitally important that everyone has access to free debt advice, and I am pleased to announce that the Department for Business will provide the £27 million necessary to maintain the programme of face-to-face debt advice.

"While the Government has maintained funding for this programme, it provides only a small part of the revenue necessary to keep the Citizens Advice network fully functioning. I would like to take this opportunity to call on the other funding streams, such as from local authorities, to help provide whatever support they can to keep this excellent service going."

Financial Secretary to the Treasury Mark Hoban said:

“I am very happy to be able to confirm the continuation of this important service. Effective debt advice can be the first step towards regaining control of your finances. It can also help people to make the most of their money in the future and avoid unsustainable debts. Anyone with money worries should seek advice as early as possible before their problems become harder to resolve.

“The Government intends to put the provision of debt advice onto a more sustainable footing. We want to see a flexible and cost effective response to debt problems, so that people can be helped in a way that works for them.”

The Coalition Agreement pledged that the Government would take action to help people to manage their own debts. It has been looking for new ways to encourage debtors to seek this support in its call for evidence on consumer credit and insolvency.

The Government has already asked the Consumer Financial Education Body (CFEB), soon to be known as the Money Advice Service, to deliver a free national financial advice service. Financial advice will be available face-to-face, over the phone, and online and aims to increase levels of financial literacy and empower consumers to take charge of their finances.

The service will include an annual financial healthcheck, which will provide people with a holistic overview of their finances and include a personalised action plan. The healthcheck will be available in the spring.

Notes to editors

  1. The Consumer Financial Education Body (CFEB) was established by the Financial Services Authority (FSA) to offer information, resources and interactive tools to help people make informed decisions about money.

  2. The Government confirmed in January that the Financial Inclusion Fund, which has funded the Face-to-Face debt advice programme since April 2006, would close on 31 March 2011. 3. The Face-to-Face programme, delivered by the Department for Business, Innovation and Skills, employs around specialist 500 advisors in Citizens Advice Bureaux and other independent advice agencies, across England and Wales.

  3. The project helps over 100,000 clients address complex debt problems each year.

  4. The recent NAO report into the project gave it a unique “delivering good value for money” plaudit .

  5. The Department for Business and the Treasury’s call for evidence on consumer credit and personal insolvency closed on 10 December 2010. A Government response will be published in due course.

  6. BIS' online newsroom contains the latest press notices, speeches, as well as video and images for download. It also features an up to date list of BIS press office contacts.

  7. This Press Release and other Treasury publications are available on the HM Treasury website For the latest information from HM Treasury you can subscribe to our RSS feeds or email service.

  8. Non-media enquiries should be addressed to the Treasury Correspondence and Enquiry Unit on 020 7270 4558 or by e-mail to


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