At the NHS Institute for Innovation and Improvement, we aim to support the NHS transform healthcare for patients and the public. This area of the website is about service innovation – the how, the what and the why.

Innovation is about doing things differently or doing different things to achieve large gains in performance. It is a myth that most innovations come from laboratories, policy makers or senior leaders. Most innovations, whether in the public sector or the private sector, come from staff working within those organisations. For the NHS, these innovators are the clinicians, managers and support staff that deliver healthcare.

Often, ‘innovation’ makes us think of technological developments. Whilst new technology, including medical devices and information technology, makes an important contribution to innovation in the NHS (see the National Innovation Centre for more information), another critical component however, is service innovation. It involves designing the process our patients go through, the way we work and the way we redesign and develop our health services.

At the NHS Institute for Innovation and Improvement, we aim to support the NHS transform healthcare for patients and the public. This website is about service innovation – the how, the what and the why.

Please watch our video below and explore these pages to find out more about what we do and how this can help you innovate.

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