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08/11/2011
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About us

FAQs

How can I contact Ofsted?

How do journalists contact the press office?

Where is Ofsted based?

How can I make a complaint?

How do I find school inspection reports?

How do I find other useful content?

What are the ‘Ref’ numbers in Resources?

How do I register on ofsted.gov.uk and what are the benefits?

How can I receive email alerts?

Why am I not receiving any alerts?

Where can I find your latest news releases?

How can I find out more about Ofsted?

Does Ofsted have any vacancies?

My school (or college) details are incorrect on the Ofsted website – how do I get them changed?

When will a school's report be available from the school?

When will a school's report be on the website? 

The latest report is not on the site yet. How do I get a copy in the meantime?

Why is the report not on the site, when the school already has it?

My school is new. When will it be inspected?

Why is the provider that I am interested marked as ‘closed’?

How often are there uploads to the site?

What is the Freedom of Information Act 2000?

Q.  How can I contact Ofsted?

A.  There are a number of routes that you can use to get in touch with Ofsted: 

  • email us at enquiries@ofsted.gov.uk
  • send us any questions or comments through the Contact form
  • telephone us: about education or adult skills 0300 123 4234, children’s services 0300 123 1231, (8.00am to 6.45pm, Monday to Friday)
  • write to us:

Ofsted
Piccadilly Gate
Store Street
Manchester
M1 2WD

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Q.  How do journalists contact the press office?

A.  Journalists can find all of the details about how to get in touch with our press team on the Contacting the press office page.

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Q.  Where is Ofsted based?

A.  Ofsted has offices in Bristol, London, Manchester and Nottingham. To see their locations go to the Office locations page.

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Q. How can I make a complaint?

A. For details about how to make a complaint about Ofsted or about any of the services we inspect or regulate as well as information on whistleblowing, go to our How to complain pages. Providers should refer to their own page:

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Q.  How do I find school inspection reports?

A. Please go to the Find an inspection report page. You can then search for inspection reports via:

  • Name, address or URN
  • Distance from your home – simply input your postcode and a radius
  • Region, Local Authority or Constituency
  • Date published 


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Q. How do I find other useful content?

A. Resources such as publications and guides, good practice case studies, regulation forms and guidance as well as videos and podcasts can be found from the resources section. An advanced search allows you to filter by areas of interest, resource type, date published as well as reference number. Users can also use the search which is located on the top right of every page for a quick way to search for content.

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Q. What are the ‘Ref’ numbers in Resources?

A. Most resources have a reference number (for example: 110070). If you know this number you can quickly find the resource by searching for it through the sitewide search located on the top right of every page. Please note that sometimes when a resource has a major update then its reference number may be updated too, so an old reference number may not bring back what you are looking for – please try again by searching for the resource by name.

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Q. How do I register on ofsted.gov.uk and what are the benefits?

A. Simply visit and complete the instructions at http://www.ofsted.gov.uk/user. Once registered you can signup to receive email alerts (see next FAQ), newsletters and information tailored to your needs through ‘My Ofsted’ as well as rating and commenting on resources.

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Q. How can I receive email alerts?

A. We offer an email alert system, which you can sign up to online. You can receive daily, weekly or monthly email alerts about:

  • inspection reports – by type of provider (for example – primary schools, adoption support agencies or children's centres) in any local authority area, constituency or region
  • publications
  • Inspection and regulation forms and guides
  • videos and podcasts
  • consultations
  • news.

In addition to email alerts you can also sign up to receive Ofsted News, which is our free online newsletter. To manage your preferences register and then logon via www.ofsted.gov.uk/user and select the ‘My Subscriptions’ tab.
 

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Q. Why am I not receiving any alerts?

A. If you are not receiving any alerts please check that your subscription choices are not empty. You can review and manage your subscription choices within the ‘My Subscriptions’ tab of your profile once you are logged into www.ofsted.gov.uk/user.

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Q. Where can I find your latest news releases?

A. The latest Ofsted news releases can be found on our Latest news page, along with the ability to subscribe to RSS feeds for regular updates.

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Q. How can I find out more about Ofsted?

A. For further information about Ofsted, our role and remit, services we inspect and regulate along with who we work with and report to, go to the About us pages; they also have details about how we are structured and the members of our boards.

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Q. Does Ofsted have any vacancies?

A. For our vacancies, go to the Working for Ofsted page; do check back regularly for updates.

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Q. My school (or college) details are incorrect on the Ofsted website – how do I get them changed?

A. Details such as address that appear on a school’s or college’s page on the Ofsted website are supplied by EduBase. EduBase is a register of all compulsory age educational establishments (5–16 years old) as well as further and higher education establishments in England and Wales, which is maintained by the Department for Education.

If you have a query regarding your details, you can contact EduBase in the first instance on 0870 120 25 27. Requests for amendments should be made by emailing helpdesk@edubase.gov.uk.

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Q. When will a school's report be available from the school?

A. A school will receive its report 10 working days after the end of the inspection.

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Q. When will a school's report be on the website?

A. A school's report should normally be published on the Ofsted website within 15 working days from the end of the inspection.

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Q. The latest report is not on the site yet. How do I get a copy in the meantime?

A. Please contact the school, which is required to produce the report on request. If you do not have a child at the school, the school may charge you for photocopying the report.

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Q. Why is the report not on the site, when the school already has it?

A. The inspection contractor sends the report to the school and to Ofsted. Ofsted's database releases it for upload after 15 working days from the end of inspection.

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Q. My school is new. When will it be inspected?

A. New schools are usually inspected for the first time in their second year. An inspection in the first year is unlikely.

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Q. Why is the provider that I am interested marked as ‘closed’?

A. There are several possible reasons why a provider has closed.

Common ones for early years and childcare providers are:

  • the provider is no longer required to register with Ofsted, because they are no longer providing childcare that requires registration
  • the provider no longer provides childcare and has resigned their registration
  • the provider’s registration has been cancelled by Ofsted.

For further information go to Registration not required and Information for parents and carers using childcare services.

If the school that you are interested in is marked as ‘closed’, please visit the academy convertors website as the school may have become an academy

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Q. How often are there uploads to the site?

A. Reports are uploaded to the website every working day.

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Q. What is the Freedom of Information Act 2000?

A. The Freedom of Information Act 2000 is a law affecting all public sector organisations. It came into force on 1 January 2005. It gives greater access to information held by all public organisations, local and central government, including Ofsted, and lets you find out about what we do, how we arrive at decisions and how we spend public money. For further information go to our FOI policy.

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