Who else handles complaints?
Not all water and sewerage issues are dealt with by the Consumer Council for Water or Ofwat. Other regulators are responsible for regulating drinking water quality and protecting the environment, so you should contact them if your complaint concerns these matters.
The Drinking Water Inspectorate
The Drinking Water Inspectorate (DWI) is the organisation that checks that the appointed water and sewerage companies in England and Wales supply water that is safe to drink and meets quality standards.
You can contact the DWI at:
Drinking Water Inspectorate
Room M03
55 Whitehall
London
SW1A 2EY
Phone: 020 7082 8024
Fax: 020 7082 8028
Website: www.dwi.gov.uk
email: dwi.enquiries@defra.gsi.gov.uk
The Environment Agency
The Environment Agency is the leading public body for protecting and improving the environment in England and Wales. Its duties cover:
- river and coastal water pollution;
- fisheries;
- recreation;
- navigation;
- water resource management; and
- river management.
You can contact the Environment Agency at:
Environment Agency
Rio House
Waterside Drive
Aztec West
Almondsbury
Bristol
BS32 4UD
Customer enquiries: 08708 506506
Floodline: 0845 988 1188
Incident hotline: 0800 807060
Website: www.environment-agency.gov.uk
email: enquiries@environment-agency.gov.uk
The Department for Environment, Food and Rural Affairs
The Department for Environment, Food and Rural Affairs (Defra) exists to secure a healthy environment in which we and future generations can prosper.
The main three areas of its work are to:
- secure a healthy natural environment for us all and deal with environmental risks;
- promote a sustainable, low-carbon and resource-efficient economy; and
- ensure a thriving farming sector and a sustainable, healthy and secure food supply.
You can contact Defra on
Defra
Customer Contact Unit
Eastbury House
30-34 Albert Embankment
London
SE1 7Tl
Defra helpline: 08459 335577
Website: www.defra.gov.uk
email: helpline@defra.gsi.gov.uk
