This document is a practical framework to help emerging clinical commissioning groups think through how they build engagement and insight into the care experience and into commissioning from the outset.
It provides practical advice, suggestions for action and signposts examples of good practice and evidence of what works. It brings together the learning and evidence of good engagement and experience from emerging clinical commissioning groups across the country. It is intended to help others build on their learning and existing evidence, so that time and effort is not wasted in reinventing the wheel.
If you have any comments on this document please contact Jonathan Leahy at the Department of Health at Jonathan.Leahy@dh.gsi.gov.uk by the end of September 2011. All the comments we receive will be taken into consideration when producing a final version of the document, which we hope to publish in the autumn.
Download the document here (PDF)
Better health, better experience, better engagement – Aug 2011