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UK in Spain
London 17:18, 04 Sep 2011
Last updated at 12:26 (UK time) 14 Jun 2011

Giving us feedback on our services

Feedback and suggestions

We welcome your views on the support we provide. They will help us to identify what we do well and what we could do better.  Please complete our customer satisfaction survey.

Complaints

If you are not satisfied with the service we provided and want to make an official complaint, please write to:

Customer Services Policy
Consular Directorate
Foreign and Commonwealth Office
King Charles Street
London
SW1A 2AH
United Kingdom

Phone: +44 (0) 20 7008 1500
Fax: +44 (0) 20 7008 0426

E-mail: feedback.consular.services@fco.gov.uk

We will investigate your complaint fully and will do our best to give you a full reply within 20 working days.


Help & Support

For assistance abroad you can call our Consular Assistance team in London on:

+ 44 (0)20 7008 1500

More numbers and email addresses can be found on our Contact Us page