The UK Border Agency aims to provide a professional and efficient service to all its customers and we welcome feedback that will help improve the services we provide.
We will investigate all complaints fully and will provide you with a full reply within 20 working days. You can complain in any of the following ways:-
In writing to:
Entry Clearance Manager
120 Upper McKinely Road
Taguig City 1634
By email to: firstname.lastname@example.org
Please include ‘HK Complaint’ in the subject of the email and mark your complaint for the attention of the Entry Clearance Manager in the body of the email.
You will need to provide the following information with your complaint:-
You can find information on procedures for Appeals and Administrative Reviews on this website.
We are now running a new online customer survey during March 2011 as we are also interested to know what aspects of our service are important to our visa customers. The feedback from the survey will help in the future delivery of our services. The survey is completely anonymous and should only take about 5 minutes to complete. Please take this opportunity to provide your contribution. Thank you for taking part.