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Travel & living abroad
Last updated at 11:15 (UK time) 25 Jul 2011

Contact us

Before you e-mail or call! Quick answers to popular questions

There's probably no need to pick up the phone or email - most questions can be answered on this website:

If you can't find what you are looking for these e-mail addresses and phone numbers are available:

Help for friends and relatives abroad

If you need help because something has happened to a friend or relative abroad contact our Consular Assistance team:

020 7008 1500 (24 hours)


I need help abroad

If you need assistance whilst overseas you should contact the nearest British Embassy, Consulate or High Commission.

Travel advice 


Phone: 0845 850 2829 (24hrs, 7 Days a week) (BT - 4p per min. Other networks vary)

TIP: Our call centre will  not be able to give you any advice beyond what is already on this website. 

Births, marriages and deaths enquiries

Phone: 03700 00 22 44 (Mon-Fri 1200-1600). National rate charges will apply.


Legalisation Office

If you are going to use British documents overseas, for business or personal reasons, you’ll probably be asked to have your documents legalised before they can be accepted. Legalisation is the official confirmation that a signature, seal or stamp on a document is genuine.

Phone: 01908 29 5111 (Mon-Fri 09:30-15:30)

Passports, nationality queries and visas

If you are overseas and require passport services please contact the nearest British Embassy, Consulate or High Commission.

For general passport queries please contact the Identity and Passport Service:

Phone: 0300 222 0000


Nationality queries

Please contact UK Border Agency

Phone: 0845 010 5200



Visa enquiries and complaints

Please contact UK Border Agency:




We welcome your views on the support we provide. They will help us identify what we do well and what we could do better. Please complete our customer satisfaction survey.


If you are not satisfied with the service we provided and want to make an official complaint, please write to:

Customer Services Policy
Consular Directorate
Foreign and Commonwealth Office
King Charles Street

Phone: 020 7008 1500
Fax: 020 7008 0426


We will investigate your complaint fully and will do our best to give you a full reply within 20 working days.

Complaints - Overseas Passport applications

If you are unhappy with the service provided when making a passport application overseas you can make a complaint:


See also

Facebook - British abroad
find an embassy

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