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About us

Postcomm was set up in 2000. It is the independent regulator for postal services in the UK and its primary aim is to safeguard the provision of the Universal Postal Service in this country.

The Universal Service is provided by Royal Mail. It enables people in the UK to send letters and parcels to any part of the UK for the same affordable prices. It also includes a daily postal collection from all post boxes and post offices, and daily delivery to every address in the UK, every working day.

Our other duties include furthering the interests of users, wherever appropriate, by promoting effective competition between operators and seeking to promote their efficiency. 

We license postal operators and regulate Royal Mail, in particular by controlling the prices and quality of service of products offered as part of the Universal Service.  We also advise the government on the state of the post office network.  

What we do

What we doWe safeguard the provision of the Universal Service, and ensure that the UK’s postal market is competitive and provides the customer with good service and value for money. More...

Who we are

Who we arePostcomm has a staff of sixty. It is run by its chief executive, and its policies are steered by seven commissioners. More...

Annual reports and plans

Annual reports and plansOur annual reports outline our achievements and set out our plans for the future. More...

Working for Postcomm

Working for PostcommThe small scale of our organisation offers a unique opportunity to play an influential and rewarding role in shaping a dynamic market. More...