This snapshot, taken on
20/06/2011
, shows web content acquired for preservation by The National Archives. External links, forms and search may not work in archived websites and contact details are likely to be out of date.
 
 
The UK Government Web Archive does not use cookies but some may be left in your browser from archived websites.

Vacancy Details

Back to results

Outreach and Advice Assistant

Summary Information for vacancy - reference OAA

Department

Scottish Public Services Ombudsman’s

Salary

£19467 - £24633 Per Annum

Location

Edinburgh , City of Edinburgh, Scotland

Closing Date

27 June 2011

Interviews start

Not specified

Grade

Not Specified

Seniority

Junior

Pay frequency

Monthly

Appointment Terms

Permanent

Working Arrangement

Full time

Travel required

Sometimes

No of vacancies

1

Field of work

Administration

Brief Description

The SPSO is the final stage for complaints about organisations providing public services in Scotland. We are seeking a person to join our Outreach and Advice Team, which raises awareness, knowledge and understanding of our office with the public and the providers of public services.

Vacancy description

You will represent the SPSO as the first point of contact, handle incoming enquiries and provide relevant, up to date information and advice on the SPSO to all stakeholders and contribute to the effectiveness and success of the Outreach and Advice Team, and the organisation as a whole.

You will have a minimum of two years experience of working in a frontline, customer-facing role, ideally in complaint handling in a public service organisation under our jurisdiction. You will have good knowledge and experience in a customer services environment and excellent communication and organisational skills.
 

Skills

Customer services/complaints handling administration.

Good knowledge and experience of legislation, developments and precedent in one or more of the areas of the Ombudsman’s jurisdiction. Good knowledge of support agencies.
 

Qualifications

Educated to higher level or equivalent or equivalent experience

Experience

A minimum of two year’s relevant experience of working in a frontline customer-facing role. Good knowledge and experience in customer services environment
 

Further information

CRB check required - Yes

Regulated by OCSC - No

Reserved for existing civil servants - No

Reserved for UK nationals - No

How to apply

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit our website at www.spso.org.uk for an application pack or call on 0131 240 2979.


Subscribe to jobs

Externally posted Jobs

  • RSS FeedAtom FeedTwitter Feed

Share this page

Bookmark and Share
 

Professional Skills for Government

The Professional Skills for Government (PSG) competency framework is a structured way of thinking about jobs and careers for Civil Service staff at all grades. It sets out the skills you need to do your job well as a member of the Civil Service, no matter what grade you are or where you work.