Outreach and Advice Assistant
Summary Information for vacancy - reference OAA
Department
Scottish Public Services Ombudsman’s
Salary
£19467 - £24633 Per Annum
Location
Edinburgh , City of Edinburgh, Scotland
Closing Date
27 June 2011
Interviews start
Not specified
Grade
Not Specified
Seniority
Junior
Pay frequency
Monthly
Appointment Terms
Permanent
Working Arrangement
Full time
Travel required
Sometimes
No of vacancies
1
Field of work
Administration
Brief Description
The SPSO is the final stage for complaints about organisations providing public services in Scotland. We are seeking a person to join our Outreach and Advice Team, which raises awareness, knowledge and understanding of our office with the public and the providers of public services.
Vacancy description
You will represent the SPSO as the first point of contact, handle incoming enquiries and provide relevant, up to date information and advice on the SPSO to all stakeholders and contribute to the effectiveness and success of the Outreach and Advice Team, and the organisation as a whole.
You will have a minimum of two years experience of working in a frontline, customer-facing role, ideally in complaint handling in a public service organisation under our jurisdiction. You will have good knowledge and experience in a customer services environment and excellent communication and organisational skills.
Skills
Customer services/complaints handling administration.
Good knowledge and experience of legislation, developments and precedent in one or more of the areas of the Ombudsman’s jurisdiction. Good knowledge of support agencies.
Qualifications
Educated to higher level or equivalent or equivalent experience
Experience
A minimum of two year’s relevant experience of working in a frontline customer-facing role. Good knowledge and experience in customer services environment
Further information
CRB check required - Yes
Regulated by OCSC - No
Reserved for existing civil servants - No
Reserved for UK nationals - No
How to apply
If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit our website at www.spso.org.uk for an application pack or call on 0131 240 2979.
