There's probably no need to pick up the phone or email - most questions can be answered on this website:
If you can't find what you are looking for these e-mail addresses and phone numbers are available:
If you need help because something has happened to a friend or relative abroad contact our Consular Assistance team:
020 7008 1500 (24 hours)
If you need assistance whilst overseas you should contact the nearest British Embassy, Consulate or High Commission.
Phone: 0845 850 2829 (24hrs, 7 Days a week) (BT - 4p per min. Other networks vary)
TIP: Our call centre will not be able to give you any advice beyond what is already on this website.
If you are going to use British documents overseas, for business or personal reasons, you’ll probably be asked to have your documents legalised before they can be accepted. Legalisation is the official confirmation that a signature, seal or stamp on a document is genuine.
Phone: 01908 29 5111 (Mon-Fri 09:30-15:30)
If you are overseas and require passport services please contact the nearest British Embassy, Consulate or High Commission.
For general passport queries please contact the Identity and Passport Service:
Phone: 0300 222 0000
Please contact UK Border Agency
Phone: 0845 010 5200
Please contact UK Border Agency:
If you are not satisfied with the service we provided and want to make an official complaint, please write to:Customer Services Policy
If you are unhappy with the service provided when making a passport application overseas you can make a complaint: