Framework Agreement Details
- Framework Agreement Code
- Framework Agreement Title
- IT Managed Services
- UNSPSC Code
- Framework Agreement Effective From
- Framework Agreement Expires
Framework Agreement Description
The IT Managed Services framework agreement caters for all sizes of customer estates, providing the following IT services as part of a managed service:
- Managed ICT estates - including the management of servers, desktop and laptop PCs, mobile computing devices and peripherals - services to allow end users to manage all aspects of their computer estate which include monitoring, reviewing and refresh of infrastructure to ensure compatibility with all hardware and software
- Business Continuity / Disaster recovery services
- Data centre provision
- Managed data hosting - services for hosting of end user applications and data on a host’s servers removing the need to manage a customer’s own network and applications. All applications and data are on the host’s servers and accessed via the internet from any location, at any time using any type of computer internet access device.
- Network Services as part of an overall managed service
- Systems integration delivered as part of an overall managed service
- Print services as part of an overall managed service
- Maintenance contracts – third party maintenance contracts / maintenance of hardware and software as part of a managed service
- Remote access services - services (hardware and software) to enable users to connect to tools or information that reside on a network of IT devices.
- IT service desk facilities – on site / remote service desk support
- Asset management services - services that keep inventory, track of hardware and software assets and licenses.
The above can be delivered as stand alone service offerings through to a fully outsourced IT services provision.
It is important for customers to read the framework guidance before they embark on their procurement.
This will ensure the customer understands:
- the parameters governing the conduct of the further competition process and in particular those governing evaluation
- the structure and content of the model contract such that the customer can factor this into their statement of requirement thereby ensuring their procurement will yield a solid contract via a robust procurement process