Having tried to find the information that you were seeking, should you feel that the Government Procurement Service has not fulfilled its obligations under the Freedom of Information Act then you may make a formal complaint.
To do this please write or email the Customer Service Desk, stating clearly why you feel you have reason to complain. In addition, please include your full name, postal address and phone number, the date of your request and a description of the information you were looking for, any references used, and if appropriate the name(s) of any staff who assisted you.
Please send your letter to:
Customer Service Desk
The Government Procurement Service
3rd Floor Royal Liver Building
All complaints are managed by the Customer Service Desk and go to the relevant Director within 2 working days. The Director will investigate all complaints and despatch a reply to you within 20 working days from the receipt of your complaint.
If after having received a reply from the appropriate Director regarding your complaint, you are not happy with the explanation given, you may then follow the Information Commissioner's complaints scheme. For further details about this complaints scheme please visit the Information Commissioner's* web site.
* External Web Site