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Vacancy Details

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Outreach and Advice Assistant

Summary Information for vacancy - reference OAA


Scottish Public Services Ombudsman’s


£19467 - £24633 Per Annum


Edinburgh , City of Edinburgh, Scotland

Closing Date

27 June 2011

Interviews start

Not specified


Not Specified



Pay frequency


Appointment Terms


Working Arrangement

Full time

Travel required


No of vacancies


Field of work


Brief Description

The SPSO is the final stage for complaints about organisations providing public services in Scotland. We are seeking a person to join our Outreach and Advice Team, which raises awareness, knowledge and understanding of our office with the public and the providers of public services.

Vacancy description

You will represent the SPSO as the first point of contact, handle incoming enquiries and provide relevant, up to date information and advice on the SPSO to all stakeholders and contribute to the effectiveness and success of the Outreach and Advice Team, and the organisation as a whole.

You will have a minimum of two years experience of working in a frontline, customer-facing role, ideally in complaint handling in a public service organisation under our jurisdiction. You will have good knowledge and experience in a customer services environment and excellent communication and organisational skills.


Customer services/complaints handling administration.

Good knowledge and experience of legislation, developments and precedent in one or more of the areas of the Ombudsman’s jurisdiction. Good knowledge of support agencies.


Educated to higher level or equivalent or equivalent experience


A minimum of two year’s relevant experience of working in a frontline customer-facing role. Good knowledge and experience in customer services environment

Further information

CRB check required - Yes

Regulated by OCSC - No

Reserved for existing civil servants - No

Reserved for UK nationals - No

How to apply

If you are interested in joining an organisation that enjoys challenge and strives for continuous improvement, please visit our website at for an application pack or call on 0131 240 2979.

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