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Vacancy Details

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Lead Catering Assistant

Summary Information for vacancy - reference 0003-25


Forestry Commission


£15692 - £16934 Per Annum


LL40 2HZ, Wales General, Wales

Closing Date

26 June 2011

Interviews start

Not specified




Not specified

Pay frequency


Appointment Terms

Fixed-term contract

Working Arrangement

Part time

Travel required


No of vacancies


Field of work

Operational Delivery

Brief Description

To provide a premier customer service during all periods of Café operation and act as lead team member for catering assistant staff.

Vacancy description

Support a team of front of house catering assistants in all aspects of customer care, cash till operation and promotion of the cafe's good food policy and menu items

Responsible for all cash handling and cashing up the till on roistered duty days

Assist the Catering Supervisor in counter layout design and staffing organisation to ensure that customer service is as efficient and enjoyable as possible

Assist the Catering Supervisor/Recreation Manager in ensuring that all facilities and work activities adhere to appropriate Risk Assessments and Health and Safety procedures

Assist with all food preparation and cleaning duties as necessary

Support duty catering staff so that their interactions with the public present Forestry Commission Wales in the best possible manner through good customer care and service provision

Language Skills


Able to hold a simple conversation in Welsh with customers on an informal basis



Food handling qualification or willingness to attain


Training in customer care



Experience of working in a busy customer service operation while taking a lead role as a team member

Cash handling and till operation experience

Experience of working in a commercial cafe or restaurant


Lead member of a customer service team in a busy, commercial cafe or restaurant

Further information

CRB check required - No

Regulated by OCSC - Yes

Reserved for existing civil servants - No

Reserved for UK nationals - No

How to apply

Please apply on-line via

If you have any questions please contact Valerie Power at

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Professional Skills for Government

The Professional Skills for Government (PSG) competency framework is a structured way of thinking about jobs and careers for Civil Service staff at all grades. It sets out the skills you need to do your job well as a member of the Civil Service, no matter what grade you are or where you work.