How to complain
Complaints about Ofsted
We always try to carry out our work well but know sometimes you may have concerns about what we do or how our staff act.
We see complaints as an important way of learning and improving what we do. Our Complaints procedure: raising concerns and making complaints about Ofsted leaflet covers concerns and formal complaints about our inspection and regulation work and the work of our staff. It also details how to complain and how we use your feedback to identify what we need to do to improve.
Independent Complaints Adjudication Service for Ofsted
If you have made a complaint about Ofsted but are still not happy at the end of the process, you can refer your complaint to the Independent Complaints Adjudication Service for Ofsted which will conduct a review. The adjudicator is independent from Ofsted. To find out more, please visit the Independent Complaints Adjudication Service for Ofsted website.
Complaints and concerns about services we inspect or regulate
We do have some powers to investigate your concerns about services we inspect or regulate. For more information, see:
- Complaints and concerns about schools
- Complaints and concerns about children's social care providers and commissioners
- Complaints and concerns about adult learning and skills providers
- Complaints and concerns about early years and childcare providers
If you want to contact us to report concerns about practices and procedures for the safeguarding of children and young people in local authority services go to the Whistleblower hotline page.