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We welcome your comments, questions and suggestions. Choose the subject of your enquiry from the list.

  • Your views
    Send us your compliments, complaints and comments about any of our services, including our website and online resources.

  • Document condition feedback
    Report a problem with the condition of a document you ordered in our reading rooms.

  • Education
    Contact us with queries about our education service and online educational resources.

  • Freedom of Information enquiry
    Request information about The National Archives under the Freedom of Information Act.

  • Naturalisation requests
    Request a copy of a certificate of citizenship, registration or naturalisation, issued from 1949 to 1986.

  • Public sector information
    Contact us with your queries about Crown copyright, licensing and the re-use of government information.

  • General enquiries
    Use this contact form for all other enquiries, including research enquiries.

Help with online orders

  • Bookshop
    Alert us to any issues with orders from our online bookshop.

  • DocumentsOnline
    Contact us with any issues when ordering a document from our collection of digitised records.

  • Record copying
    Request help with our Record copying service.

Other ways to contact us

By post

Please write to:
The National Archives, Kew, Richmond, Surrey, TW9 4DU

By phone

Please call +44 (0) 20 8876 3444

Lines are open:

Monday: 09:00 - 17:00 (switchboard service only)
Tuesday: 09:00 - 19:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 19:00
Friday: 09:00 - 17:00
Saturday: 09:00 - 17:00

We use a speech recognition system on our telephone system. Please follow the prompts when you call.


(For deaf and hard of hearing people) +44 (0) 20 8392 9198