In line with the Governments Transparency Agenda progress against performance is now available to view.
DVLA Key Measures 2011-12
DfT Customer Promises 2011-12
Customer Service Measures 2011-12
Transaction Volumes 2011-12
DVLA Change Portfolio 2011-12
1. Efficiency Programme
2. Mandatory Programme
3. Infrastructure Programme
4. ICT Contracts Procurement Programme
In 2011-12 we will be further embedding sustainable development principles into our decision making processes, policy formulation and programme management. This will be undertaken by detailed impact assessments of our policy and change programme plans. Defining and prioritising our sustainability agenda will ensure we are environmentally, socially and economically responsible in the operation of our business and decision making.