This snapshot, taken on
13/06/2011
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How the Agency is Changing


New

In line with the Governments Transparency Agenda progress against performance is now available to view.

DVLA Key Measures 2011-12
DfT Customer Promises 2011-12
Customer Service Measures 2011-12
Transaction Volumes 2011-12

DVLA Change Portfolio 2011-12
1. Efficiency Programme
2. Mandatory Programme
3. Infrastructure Programme
4. ICT Contracts Procurement Programme        

Online

What we will do in 2011-12


We will also continue to shape, deliver and improve our electronic services to meet customer needs and expectations. This will be achieved by adopting a customer led approach...

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Money

How much we will spend and save


We will spend £556.4 million, of which £465 million is raised through fees - around one third on DVLA staff costs and over half on purchasing goods and services of third parties. For 2011-12 and onwards, most fees will remain fixed at the same level as 2010-11 visit www.direct.gov.uk/en/Motoring.

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Simon Tse Acting Chief Executive Officer

Chief Executive's message


This Business Plan sets out our commitment to replicate and build on our strong performance in 2010-11. It is an ambitious plan which includes more electronic services, more channel shift, significant reductions in running costs and, at the same time, delivery of our core driver, vehicle and enforcement business.

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SD

Sustainable Development


In 2011-12 we will be further embedding sustainable development principles into our decision making processes, policy formulation and programme management. This will be undertaken by detailed impact assessments of our policy and change programme plans. Defining and prioritising our sustainability agenda will ensure we are environmentally, socially and economically responsible in the operation of our business and decision making.

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