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The HMRC Vision

Launched on 3 November 2008 the HMRC Vision states the Department's purpose, says where it's going and describes how its people will deal with customers and with each other.

HMRC Purpose, Vision and Way

Our Purpose

  • We make sure that the money is available to fund the UK's public services
  • We also help families and individuals with targeted financial support

Our Vision

  • We will close the tax gap, our customers will feel that the tax system is simple for them and even-handed, and we will be seen as a highly professional and efficient organisation

Our Way

  • We understand our customers and their needs
  • We make it easy for our customers to get things right
  • We believe that most of our customers are honest and we treat everyone with respect
  • We are passionate in helping those who need it and relentless in pursuing those who bend or break the rules
  • We recognise that we have privileged access to information and we will protect it
  • We behave professionally and with integrity
  • We do our own jobs well and take pride in helping our colleagues to succeed
  • We develop the skills and tools we need to do our jobs well
  • We drive continuous improvement in everything we do.